The Industry Landscape
The Need for Hyperautomation in Private Banking

Banking and financial services firms face mounting pressure to eliminate manual, paper based processes while ensuring data security and audit readiness. Fragmented communication across e-mails and phone calls, coupled with siloed document storage, leads to lengthy transaction cycles and limited scalability. A cloud native automation platform is critical for boosting operational efficiency, transparency and compliance.

The Client Challenge
Overcoming Manual Processes and Scalability Constraints

Legacy, paper based workflows lacking automation and process orchestration

Complex change management across multiple teams, locations and time zones, requiring extensive technology approvals

Absence of real-time process monitoring and no scalable reporting or auditing system

Complex change management across multiple teams, locations and time zones, requiring extensive technology approvals

Absence of real-time process monitoring and no scalable reporting or auditing system

The Solution
Transitioning to a Cloud-first Automation Platform

WNS stepped in as a digital transformation partner to design and implement a smarter Appian based business solution structured into three main components:

Customer Interaction Portal and Workflow Automation

• A unified portal enabled direct client engagement and real time tracking of request status
• Automated process flows replaced e-mail and phone centric handoffs

Centralized Document Repository and Security

• A secure, role based document management with version control was established
• Enabled rapid access to client files and automated folder structuring

Automated Auditing and Reporting Packages

• Click to generate audit reports eliminated manual report assembly
• Reduction in paperwork aligned with the client’s “Go Green” objective

The Outcome
Tangible ROI and Sustainable Growth

 percent ROI achieved
within a short time of automation deployment

Transaction times reduced from two months to a few weeks

>x growth in user base as reduced turnaround times enabled rapid user onboarding

 

x growth in team size owing to the scalability of the solution

Drastic reduction in paperwork, advancing the client’s “Go Green” initiative

 

The success of this project built confidence in scaling up hyperautomation efforts and the solution was rolled out across the entire Alternative Investments department within eight months. This transformation underscores the power of cloud native automation to drive efficiency, compliance and growth in banking and financial services – technology-powered for tomorrow’s challenges and human-led at every step.

Client Testimonials