Hyperautomation in financial services refers to using advanced technologies like low-code platforms, AI, and workflow automation to streamline operations, reduce manual work, enhance compliance, and improve scalability. It transforms legacy processes into efficient, auditable, and digital-first workflows.

WNS partnered with the bank to design a cloud-first Appian solution, including a customer interaction portal, centralized document repository, and automated auditing tools. This approach digitized workflows, improved real-time tracking, and enabled enterprise-wide automation adoption quickly and efficiently.

The firm struggled with manual, paper-based workflows, fragmented communication, slow transactions, and lack of real-time process visibility. Complex change management across teams and locations made scaling difficult, limiting operational efficiency, audit readiness, and the ability to onboard users quickly.

The bank achieved a 23% ROI, reduced transaction times from two months to a few weeks, grew its user base sixfold, expanded the team three times, and significantly cut paperwork, supporting both operational efficiency and sustainability goals.

By providing a scalable, cloud-native platform with automated workflows, secure document management, and audit-ready reporting, the solution allows rapid user onboarding and process replication across departments, enabling the bank to expand automation across the organization confidently.

Appian offers a low-code, cloud-native environment that supports workflow orchestration, real-time tracking, document digitization, and compliance automation. Its flexibility allows banks to modernize legacy processes, scale operations efficiently, and achieve faster, auditable outcomes.