Key Points

NelsonHall has recognized WNS as a 'Leader' in its Vendor Evaluation & Assessment Tool (NEAT) for CX Services Transformation across market segments: Overall, CX Improvement Capability, Cost Optimization Capability and Revenue Generation Capability. This reflects WNS’ ability not just in delivering immediate benefits through its Customer Experience (CX) services but also in aligning with clients’ future requirements. This is a vital consideration as enterprises seek CX transformation amid several key challenges like driving innovation, securing stakeholder buy-in for effective change management, modernizing legacy CX infrastructure within budget constraints, adapting to market volatility and justifying new investments.