High costs and falling margins are the major challenges to profitability in the shipping and logistics industry. Increased security mandates and a volatile economic environment add to it. Therefore, cost optimization, streamlining and unlocking value in supply chain processes, while ensuring customer focus, are some of the imperatives of shipping and logistics firms.

WNS understands the nuances of the shipping and logistics industries and offers Business Process Management (BPM) solutions and services that enable clients to optimize costs and improve profitability. We serve clients in all segments of freight and logistics — ocean, freight forwarders and non vessel owning common carriers (NVOCC), air express, road (trucking), rail and third-party logistics (3PL) firms.


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WNS Malkom WNS Malkom is a proprietary digital shipment documentation platform that re-defines document processing for Shipping, Trucking, Air Express, Freight Forwarding and 4PL. It leverages our trifecta of domain expertise, machine learning and artificial intelligence to offer over 99 percent accuracy for shipment documentation and 60 percent reduction in manual effort.

The WNS Advantage

Industry Expertise

Our leadership team has more than 100 years of cumulative experience across areas of global shared service centers, liner shipping, ship management and allied competencies. We also have competencies in finance and accounting, research and analytics, and global customer interaction service centers.

Technology Tools

We offer the WNS BlackBoxSM digitization tool for Bills of Lading and order management tools for all segments of the shipping and logistics practice.

Featured Testimonials

Encouraging Words from our Partner ECU Worldwide
"Uday Shetty, COO, ECU Worldwide, appreciates our efforts to maintain business continuity amid the COVID-19 crisis."
- Uday Shetty, COO, ECU Worldwide
WNS enabled the client to improve working capital and also implemented a Process Maturity Model, which helped ..
WNS worked with the client to improve cash flow and reduced debt, apart from reducing Bills of Lading cost by ..
WNS ensured zero missed cutoffs for international shipments and reduced costs by 60 percent through a variable..
"Being a leader in safe driving analytics, Lytx appreciates that WNS uses data analytics itself to continuously improve quality and efficiency in supporting our business. We rely on the WNS team to review high volumes of business-critical content, and they consistently exceed our expectations."
William J. Ruff

Vice President, Marketing Operations, Lytx

Best 5 Companies Awarded by Industry focus: Air Transportation - IAOP Global Outsourcing 100 - 2014

"We transferred our IT development and support to WNS in 2012. In the process we have significantly reduced our IT spend, but at the same time, have leveraged WNS’s wide experience and coverage in multiple disciplines and their extensive knowledge of our industry and that of many others. Something we were unable to do on our own, or with previous vendors."
Gordon Pow

Senior Programme Manager, Mitsui O.S.K. Bulk Shipping

A ‘Leader’ in IDC MarketScape: Worldwide Finance and Accounting BPO Services Vendor Assessment - 2015

"The WNS team in Nashik has been delivering services always beyond our expectations. Tasks assigned to the WNS team include data upload, quality control and data refinement. WNS is delivering constant value which translates directly into tangible business benefits for us and our customers. We are also very happy to see the quality and efficiency of WNS‘ work improving over time and are very satisfied with how easy it is to improve existing workflows and how professional, flexible and efficient the whole WNS organization acts when process changes are required from our side."
Henning Voss

Co-Founder & CEO, Portrix Logistic Software

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