Similarly, Demand Forecaster, an AI-based, long-range demand planning tool, empowers businesses with enhanced operational efficiency and performance.

The report highlights that WNS' approach to delivering superior benefits continues to evolve. It has incorporated Generative AI (Gen AI), hyperautomation, low-code / no-code development and Robotic Process Automation (RPA) to accelerate digital transformation. It combines AI and human intelligence for process standardization and value stream mapping, enabling domain-driven process transformation. The company’s sustainability focus is guided by a Center of Excellence (CoE) model that integrates sustainability metrics into daily operations and embeds sustainability analytics across forecasting engagements.

Tarun Nathooram Vaid, Manager and Principal Analyst, shares his thoughts on WNS’ leadership position in the Supply Chain BPO Services Quadrant:

“WNS’ deep analytics expertise, holistic and adaptable methodology, processes and framework, client-bespoke solutions and highly collaborative approach make it a leader in supply chain BPO services in the U.S.”

To download the report, click here