A holistic strategy for the next level of growth is the need-of-the-hour for the highly regulated and competitive Property and Casualty (P&C) insurance industry players. Critical to this growth would be the ability to service consumers across various digital channels such as online and mobile devices. Also imperative would be accurate consumer profiling and the deployment of advanced analytics to streamline underwriting, pricing, and claims and risk management. As insurers look to unlock operational profitability, the focus is on smart, integrated and technology-led business transformation that can successfully deliver the outcomes of improved customer experience, cost management and sustainable growth.

WNS brings unmatched domain capabilities to the P&C insurance industry. We enable a gamut of solutions from processing claims, to setting up new policies, calculating risks through a team of trained actuaries, supporting sales and providing finance and accounting support. We have end-to-end understanding of the insurance industry. Serving 30+ global clients, WNS has enabled clients with solutions leading to smarter pricing, customer retention, underwriting, claims management and minimizing risk with optimal cost of compliance. Our solution design combines domain expertise, analytics embedded processes and enabling technologies such as RPA, automation platforms, mobility and social media. Along with our capabilities as a BPM solutions provider with a global delivery network spanning 10 countries, we offer advantages of a licensed Third Party Administrator (TPA), providing our clients with a broader range of higher value benefits.

The WNS Advantage

WNS has a depth of experience and a large talent pool of insurance domain experts. Our domain understanding, combined with property & casualty process expertise and analytics capabilities, enables us to support insurers on their journey to outperformance. Our flexible and customized solutions drive better customer experience, improved efficiencies and greater cost savings.

Deep Domain Expertise

Our professionals are equipped with AICPU (US) and CII (US) certifications, and possess expertise across the insurance value chain. Our capabilities include end-to-end operations management, research and analytics, investment accounting, and actuarial services. We deliver process transformation through a combination of insurance domain expertise, Fix-Shift-Transform methodology, and Lean and Six Sigma initiatives.

Embedded Analytics

With best-in-class embedded analytics offerings, we provide actionable insights to translate trends and opportunities into profitable growth, beyond efficiency gains. We have pioneered the use of ‘on the floor’ analytics to identify potential benefits and agile process frameworks to quickly test, refine and deliver innovation to our clients.

Flexible Commercial Models

Our pricing models are flexible and aligned to deliver the client’s desired business outcomes. As the services are priced on a per transaction basis, clients only pay for what they use.

" This allows Aviva to continue our working relationship with a provider that truly understands the insurance industry and has a tireless commitment to process excellence and customer care, making WNS our partner of choice. "
Cathryn Riley

Chief Operating Officer, Norwich Union Life, Chairman, Aviva Global Services

A ‘Leader’ in Everest Group Peak Matrix™ Assessment for Property and Casualty Insurance BPO (2015, 2016, 2017)
  • Sales & Service
  • Underwriting & Support
  • Policy Administration
  • Risk & Compliance
  • Premium / Billing Management
  • Claims Management
  • Actuarial and Research & Analytics
  • Shared Services
    • Procurement & Claims Supply Chain
    • F&A
    • HR & Payroll
    • Consulting Services
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