Retail and CPG

The Rise of Industry-specific Outsourcing (FAO) Solutions

Author(s)

Everest Group Whitepaper

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Key Points

In the past, FAO was a largely horizontal and industry-agnostic BPO segment. But now industry-specific FAO solutions are increasing
Increasing client sophistication requires industry-specific solutions. Increasing competition is also pushing FAO providers to differentiate and specialize
Industry-specific FAO concepts are particularly emerging in the retail and airlines industries
While industry-specific FAO promises an enhanced value proposition over traditional horizontal FAO solutions, the complexity grows exponentially

Finance & Accounting Outsourcing Solutions

Finance & Accounting Outsourcing (FAO) has traditionally been a horizontal offering with a value proposition driven by cost reduction and efficiency gains. However, as market requirements intensify, FAO solutions are increasingly becoming more industry-specific. This report discusses this emerging trend by applying industry-specific FAO concepts in retail and airlines.

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