EVP and business unit head for travel and hospitality, WNS
While there has been an uptick in online shopping, the rising e-commerce penetration is being challenged by waning traditional customer loyalty
Changes in customer behavior driven by technology, omni-channel and COVID-19 are proving to be more complex and difficult to gauge
The combined power of domain expertise, digital-only mindset and data-to-insights journey can help retailers re-imagine customer experience to earn sustained loyalty
Irreversible changes in customer behavior and rapidly evolving expectations have been backing retailers in a corner for quite some time now. The new normal in retail shaped by COVID-19 and disruptive technologies has shifted the goalposts for earning sustained customer loyalty. Fortunately, the combined power of Digital, Data and Domain can help retailers build customer experiences never imagined before – and build a robust foundation to boost brand loyalty. Watch the webcast to know more.
Jitender Mohan Head, Customer Interaction Services, WNS Global Services
Phillippe Mercier Vice President, Analytics Sales, Asia Pacific NICE
Van Tuan Nguyen Managing Director and Global Head of Retail Services MediaMarktSaturn Deutschland
Megan Billingsley Vice President, Listener Engagement Positive Alternative Radio
Banking & Financial Services
02 March 2022
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