Key Points

Customer behavior has evolved significantly post the pandemic, and their focus has shifted to sustainability and quality. These trends prompt organizations to innovate their existing models and leverage the latest technologies to cater to evolving needs.

Not surprisingly, there is a quintessential thirst for data as businesses want a holistic view of customer behavior and preferences to create a growth strategy. But quality data alone is not enough – digital tools and industry expertise are also required. When capabilities in these three areas are maximized and harmonized, a truly re-imagined CX strategy is possible.

Our webinar with CX Network covered a lot of interesting themes, including practical insights on delivering hyper-personalized, seamless and immersive CX to boost customer loyalty.