The operational efficiency of Travel Management Companies (TMC) is contingent upon their ability to build a well-oiled queue management and ticketing fulfillment system enabled by precise forecasting and scheduling capabilities. Such functionality is imperative for enterprises to seamlessly resolve customer queries, drive timely omni-channel communication and offer comprehensive support to ensure 100 percent ticket fulfillment.
It intended to provide differentiated value to premium and VIP corporate clients. To achieve this, the client had to maintain a consistent focus on accuracy, improve the Turnaround Time (TAT), prioritize urgent cases in real-time, adeptly manage peak season volumes and foster a high level of engagement across multiple services in a 24/7 environment.
WNS leveraged TravOps, the operational excellence pillar of WNS TRAVOGUE (WNS’ suite of services and solutions for the travel and hospitality industry), to streamline ticketing, exchange, schedule changes, refunds and fare search. Key aspects of the overall solution included:
improvement in average handling time
TAT on urgent queues
WNS is a leading Business Process Management partner to more than 400+ global businesses, including 100+ Travel & Hospitality companies. Our clients in the travel and hospitality industry trust WNS TRAVOGUE for designing and executing their data and digital led business transformation journeys.
Built on more than two decades of experience working with clients from Airlines, Hospitality, OTA and TMC segments, the WNS TRAVOGUE suite of offerings brings together the best of industry expertise, data-to-insights prowess and digital innovation.
Across the value chain, we enable our clients to deliver delightful customer experiences with TravXP, drive operational excellence with TravOps, accelerate revenue growth with TravRev, devise accounting and risk management strategies for financial control with TravControl, achieve inclusive and sustainable growth with TravGreen and outperform the competition with growth-led strategies powered by TravConsult.
To know more about WNS TRAVOGUE, read here.
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Travel Management Companies (TMC)
09 March 2023
Travel & Leisure
21 March 2023