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Josh Gazes, Senior Vice President – Operations

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Jess Johnson, Head of Operational Excellence

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Jason Hendrey, Senior Director, Global Customer Services

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Christof Steube, Director of Finance Excellence

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WS Audiology (WSA)

Sharang Patil, Director of Group Finance Excellence

Priya Madan Mohan, VP for Group Accounting & Controlling

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Chris Kenny, VP and Controller

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Phillip Irish, General Manager, Shared Services Delivery, Quality & Governance

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Steve Corden, Outsource Operations Leader

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Christopher Lozipone, Senior Vice President and Global Business Services Head

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Nick Haslehurst, Chief Financial & Operating Officer

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Nico Barnard, Head of Operations

M&T Bank

Chris Tolomeo, Senior VP & Head of Banking Services

Minerals Technologies Inc. (MTI)

Khem Balkaran, CIO

Church's Chicken

Louis J. Profumo, CFO & EVP

2023 ISG Case Study Research: Leading Airline Transforms Revenue Accounting

Read | May 27, 2024

AUTHOR(s)

A WNS Perspective

Key Points

  • A leading North American airline sought to enhance its accounting processes for improved efficiency. A business analysis revealed deficiencies in the passenger revenue accounting system's baseline functionalities, presenting a challenge due to system complexity.
  • This airline case study, recognized as a Standout Case Study by ISG, details how the airline collaborated with WNS to modernize its accounting systems and improve functionality.
  • The partnership yielded substantial benefits, including revenue recovery and cost optimization through automation to save hundreds of person-hours annually.
UA_ISG_Standout_Badge

FAQs

1. How can airlines modernize revenue accounting systems to improve revenue recovery and financial performance?

Legacy revenue accounting systems often struggle to manage complex passenger transactions, interline settlements and evolving financial reporting requirements. Modernizing revenue accounting through automation, analytics and intelligent workflows helps airlines improve revenue visibility, reduce leakage and enhance financial controls. WNS helps airlines transform revenue accounting operations to improve accuracy, efficiency and profitability.

2. Why is revenue accounting transformation becoming a strategic priority for airline finance leaders?

Revenue accounting directly impacts financial reporting, cash flow visibility, compliance and revenue assurance. As transaction volumes grow and distribution channels become more complex, finance leaders require scalable and automated operating models. WNS enables airlines to modernize revenue accounting processes, improve operational efficiency and strengthen financial governance through intelligent automation and domain expertise.

3. How can automation improve passenger revenue accounting operations?

Automation helps airlines reduce manual reconciliation efforts, accelerate transaction processing and improve data accuracy across revenue accounting workflows. It also enables faster exception handling and better compliance with accounting standards. WNS leverages intelligent automation and industry-specific solutions to help airlines streamline passenger revenue accounting and reduce operational complexity.

4. What challenges do airlines face when transforming revenue accounting functions?

Airlines often encounter challenges such as legacy system limitations, fragmented data sources, high transaction volumes, complex fare structures and evolving regulatory requirements. These issues can impact efficiency, reporting accuracy and revenue realization. WNS helps airlines address these challenges through technology modernization, process optimization and intelligent finance transformation frameworks.

5. Why should airlines partner with WNS for revenue accounting transformation?

WNS combines deep aviation expertise with proprietary travel finance capabilities, intelligent automation, analytics and revenue accounting solutions. Through platforms such as TRAVOGUE and specialized airline finance services, WNS helps carriers improve revenue recovery, optimize accounting operations, enhance SLA performance and build future-ready finance organizations.