Life and Annuities (L&A) carriers continue to face structural challenges, including aging legacy systems, slow product rollouts and mounting cost pressures. Despite years of outsourcing, most policy administration models remain labor-intensive, inflexible and difficult to modernize.
In this latest NelsonHall blog, “WNS Digital Policy Administrator: A Utility Model for Modern L&A Operations”, Principal Analyst Bilal Chaudhry explores how WNS is addressing these longstanding challenges through its Digital Policy Administrator (DPA) platform, designed to bring automation, configurability and speed to policy administration.
The blog highlights WNS’ differentiated approach through:
- DPA: A utility-style Third-Party Administration (TPA) platform built on Verisk FAST, enabling faster product rollout and reduced legacy technology debt.
- Automation-first Architecture: Integrating proprietary tools like SKENSE for document intelligence, Ushur for voice automation and Genesys for omni-channel servicing to achieve straight-through processing and minimal manual intervention.
- Configurable Ecosystem: A cloud-deployed, API-enabled solution offering per-policy pricing and change-by-configuration rather than code, ensuring scalability and cost predictability.
- Global Delivery Network: Combining back-office expertise from India, voice operations from South Africa and the Philippines and onshore responsiveness for complex interactions.
The blog also notes that insurance is a strategic growth driver for WNS (part of Capgemini), supported by ~18,000 insurance specialists, including 650 actuarial and 500 data and analytics professionals. Recent acquisitions, such as Vuram and Kipi.ai, further enhance WNS’ automation and Generative AI capabilities, now embedded in nearly 90 percent of insurance engagements.
READ the blog for more insights.