In its latest report, HFS Research highlights WNS’ Digital Policy Administrator (DPA) as a differentiated answer to this challenge. Built on a modular, microservices-based core, the platform unifies closed-block and new product administration on a single architecture, without middleware constraints or mainframe dependence. By embedding AI, automation and predictive analytics into policy administration, billing, claims and servicing, WNS enables insurers to modernize their operations while retaining control and reducing complexity.

According to HFS, the combination of domain expertise and cloud-native delivery is what sets WNS apart. The platform’s service spine spans global voice, transactional, and actuarial and high-complexity operations, routed seamlessly through a unified workflow. With composable modules, API-first interoperability and outcome-linked service-level agreements, insurers can adopt the model selectively or go full stack, balancing risk, regulation and transformation appetite.

The impact is already visible: Product launches in 6-8 weeks instead of quarters, legacy run costs reduced by 30 percent and USD 20 Million saved annually through fraud recovery in subrogation-as-a-service. A mid-tier US carrier migrated a closed block and launched a new product line in just 10 weeks, cutting time-to-quote by more than 40 percent.