• ~50%Lesser Time to
    Settle a Claim

  • ~40%Fewer Touchpoints
    per Policy

  • ~10%Increased Customer
    Satisfaction

  • ~30%Faster Sales

  • ~40%Higher Agent
    Satisfaction

  • ~20%Reduced Channel
    Switch

Lesser Effort,
Greater CX

WNS partners with Lightico to offer
Property and Casualty (P&C) insurance
buyers a frictionless journey with
straight-through processing.
Anywhere, on your device.

Complete the
process through the
preferred channel
Lesser customer effort
with fewer clicks and taps
to complete the journey
Human touch where
needed, powered by an
agent augmentation
solution that drives CX & EX
Get queries
resolved instantly
Seamless document
exchange process
Process the policy
purchase anywhere,
anytime
Secure payment
processing

Lesser Effort, Greater CX

WNS partners with Lightico to offer Property and Casualty (P&C) insurance buyers a frictionless journey with straight-through processing. Anywhere, on your device.

mobile-2-1

Complete the process through the preferred channel

mobile-2-2

Lesser customer effort with fewer clicks and taps to complete the journey

mobile-2-1

Human touch where needed, powered by an agent augmentation solution that drives CX & EX

mobile-2-1

Get queries resolved instantly

mobile-2-1

Seamless document exchange process

mobile-2-1

Process the policy purchase anywhere, anytime

mobile-2-1

Secure payment processing

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Our Solution: Bringing
WNS EXPIRIUS and
Lightico Together

WNS EXPIRIUS is our CX solution that integrates human-assisted design and domain expertise with Artificial Intelligence (AI)-driven conversational insights and CX consulting-led strategies to create a holistic digital CX.

Lightico takes the pain out of customer-facing processes and makes it easy to digitally complete entire processes with swipes and selfies.

How it Works Zero

Channel Switch. Simplified Customer Journey

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    Liz, an existing customer, calls for a claim inquiry

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    A conversational cognitive voice bot powered with Al / ML models resolves her query

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    The bot prompts for cross-sell through real-time intent identification

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    Liz is interested and uploads relevant documents using the online direct link

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    Real-time verification and pre-filling of new policy forms through CRM integration

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    Premium payment completion through the secure online link

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    Real-time issuance of policy with an e-copy and physical delivery based on preference

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    Seamless transfer to a live agent to manage her existing policy additional query

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    Live agent delivering a frictionless experience with real-time automated assistance

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Powered by WNS EXPIRIUS

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Powered by Lightico

What Gives Our Solution the Edge?

Contact center experience powered
by WNS EXPIRIUS

  • CloudServEX (Omni-channel contact center experience)
  • ConverseEX (Cognitive conversational virtual assistants)
  • AI / ML analytics models (Improved decision-making)
  • ElevateEX (Cross-channel analytics)
  • AssistEX (Real-time next best actions and guidance to live agents on calls)
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End-to-end digital processing
powered by Lightico

  • Digital Completion Cloud platform
  • e-Signatures, ID verification, e-forms & digital document collection
  • Easy document upload
  • OCR capability for pre-populating customer information through CRM integration
  • Payment gateway integration and processing