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Revenue pressures on E&U companies are growing with changing regulations, soaring inflation, emerging customer needs and continuing geopolitical dynamics, which are in turn affecting energy supplies. In such a disruptive landscape, E&U companies need to enhance efficiency and protect and grow revenue across the value chain to remain resilient and thrive.

WNS offers our deep domain expertise to design a collections strategy underpinned by AI/ML-led technology and data-driven insights while optimizing human resources. Our customer-centric solutions help clients safeguard their revenue, minimize costs and improve cash flow.

Credit and Collection Services

With the ever-evolving business landscape impacting supply and demand for E&U companies along with the ability of the end customer to pay bills, maximizing collections and managing debts are of paramount importance to all companies operating in this space.

WNS provides a comprehensive credit and collections strategy that combines advanced automation for efficiency and trained talent for the empathetic handling of complex situations. Our data-driven approach shores up your cash flow while enhancing the customer experience.

Credit-and-Collection-Services

  • $1.4M bad debt reduced for a leading US based utility via propensity to pay model
  • $1.05M reduction in operational cost with the help of campaign analytics for a major US utility
  • $1.4M bad debt reduced for a leading US based utility via
    propensity to pay model
  • $1.05M reduction in operational cost with the help of
    campaign analytics for a major US utility
  • Low-income customer analytics lead to $4.2M bad debt reduction for a leading energy utility
  • Low-income customer analytics lead to $4.2M bad debt
    reduction for a leading energy utility

Tools & frameworks

Utility Collections Maturity Assessment

WNS Collections Dashboard

  • WNS Collections Dashboard: Unleash Superior Performance and Agility with Strategic Intelligence

    Transform Your Collections with WNS’ Gen AI-powered Collections Dashboard, specifically designed for E&U Companies. Discover the core features and strategic benefits:

    Centralized Data Integration: Unify billing, payment, CRM, IVR and workflow systems for seamless operations

    Unified Cross-Channel View: Gain a holistic perspective for informed and strategic decision-making

    Advanced Gen AI models: Tap into the power of Gen AI models for deeper performance analysis and improved outcomes

    EXPLORE MORE

  • WNS' Utility Collections Maturity Assessment: Assess, Optimize and Transform

    A comprehensive self-evaluation tool designed to analyze the effectiveness of an organization’s collections operations, enabling you to:

    Benchmark Your Collections Maturity: Measure your collections performance against industry peers

    Spot Improvement Areas: Uncover key opportunities for process enhancement

    Gain Customized Insights: Access strategic insights tailored for optimal results

    EXPLORE MORE

Our Approach to Effective Debt Management and Collections

Innovative Technologies for Effective Debt Reduction

Click-to-pay

Click-to-pay - to simplify the payment process

Probabilistic-models

Probabilistic models - for campaigns, to identify optimal enrollment plans and minimize future debt scenarios

Virtual-assistance

Virtual assistance across multiple channels - to enhance debt collection efficiency

Predictive-Dialers

Predictive Dialers - to improve agents’ time utilization and improving payment rates

Computer-Telephony-Integration

Computer Telephony Integration - to generate insights that foster personalized conversations and payment structuring, thus increasing the propensity to pay on time

Transforming-Collection-Services

Transforming Collection Services for E&U Companies

WNS’ predictive analytics-led collection strategies enable clients to identify the propensity of customers to pay back their outstanding debt and prioritize customers based on delinquency patterns. By partnering with us, clients are able to maximize collections and grow their working capital.

Debt-Management-Services

Debt Management Services with AI/ML-based Solutions

  • Predictive propensity to pay model - to precisely gauge customer repayment likelihood
  • Customer segmentation - to optimize collections using demographic insights
  • Tailored delinquency strategies - to customize approaches for distinct customer segments
  • Cost-benefit analysis - to streamline operations and financial activities
  • Continuous performance monitoring - against critical tactical and quality indicators
Predictive-Bankruptcy-Solutions

Predictive Bankruptcy Solutions for B2B Accounts

  • Bankruptcy forecast model - to predict the likelihood of commercial customers declaring bankruptcy
  • Financial ratios - to support bankruptcy predictions with historical indicators of financial instability
  • Consolidated dashboards - to analyze customers individually across their industry using news event analysis, ratios and model predictions
Tailored-Collection-Strategies

Tailored Collection Strategies for Low-income and Customers with Vulnerabilities

WNS helps you segment and target these customers effectively, offering customized solutions to enhance program effectiveness and debt management.

  • Low-income Customer Segmentation: Utilize demographic, transactional and smart meter data to improve conversion rates and program effectiveness
  • Insights on Customers with Vulnerabilities: Leverage text and speech analytics to identify and support customers during uncertain times
Unlocking-Data-Insights

Unlocking Data Insights for Better Business Decisions

WNS has an award-winning analytics practice, WNS Triange, that offers a suite of tailored solutions for E&U businesses to help them drive debt management and collections efficiency. These include:

  • Integrated propensity to pay models - to identify potential customer churn and payment default risks and factor in address updates before they appear in the system
  • Comprehensive data utilization - to create advanced analytics and machine learning solutions
  • Optimized collections approach - to enhance collection strategies by prioritizing customer risk
Driving-Digital-firsts

Driving Digital-first Collections with WNS EXPIRIUS

WNS EXPIRIUS, our digital CX model with AI/ML capabilities offers:

  • Automated experiences with chat and voice bots, reducing the need for direct contact
  • Assisted experience with task automation and AI alerts to support contact center agents
  • Omni-channel technology for seamless customer interactions across multiple channels

Vacant and Void Property Support

The loss of revenue from vacant and void properties can create a sizeable dent in the bottom line of an E&U company. WNS offers end-to-end services spanning the meter-to-cash process.We leverage automation and advanced analytics to enhance operational efficiency and provide revenue assurance services, while prioritizing customer experience at every stage.

What We Offer

Void Properties Support

WNS partners with utilities to identify tenants and landlords, reduce the number of vacant and void properties and expedite overdue payments.

We also help with regulatory compliance and management such as for Ofwat in the UK, which has a strict incentive and penalty structure tied to void and gap properties management.

Business and Home Move Support

WNS understands that the majority of unrecoverable debt for E&U companies is a fall out of home/business moves. We collaborate with various partners and use insights and data to predict customers about to move homes or businesses. This helps deliver a seamless experience including billing change and address updates, thus minimizing revenue leakage via customer loss and bills to void properties.