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WNS won the award at the Technology Supply Chain Conference and Exposition 2019 organized by CPO Innovation.
As a part of continuous improvement to manage growing volumes, WNS decided to introduce Robotic Process Automation (RPA) in its procurement function. RPA was envisaged as a tool to standardize and automate repetitive tasks to reduce human effort and improve accuracy. The overall objectives of the initiative were to reduce human effort, redeploy resources to value-adding activities and improve the efficiency and accuracy of the process. The outcomes of the initiative included improved productivity, accuracy and compliance, significant cost savings and upskilling of resources for more strategic roles.