Re-imagining Customer Service for the Next Normal
Date & Time: November 30, 2022, 2:00-3:00 p.m. BST
In an environment marked by rapidly changing customer preferences and ‘everything digital’ taking over, retailers are faced with a significant challenge – humanizing the digital customer experience. In fact, 67% of customers prefer empathetic customer service experiences over speedy resolutions.
Retailers are thus looking to focus on customer needs, exemplary service delivery, and to create, retain and build on loyalty. They also seek to create a seamless experience that blends digital capabilities with the required levels of human interaction.
Join this webinar with WNS’ and British Retail Consortium’s subject matter experts to get a ringside view of how to navigate the changing tides of retail while keeping the customer at the core of business strategy.
How digital capabilities ably supported by human touch can enhance your brand’s customer service
The importance of measuring the end-to-end customer journey – from automation, omni-channel experience to AI-led operations
Dive into both automated and human-assisted experience, cross-channel analytics and workforce management
SVP – Sales & Customer Experience Service (Europe), WNS
Strategic Insights Manager, British Retail Consortium
To register, click here.
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