A successful human-digital approach leverages next-gen technologies, complemented by a team of industry experts who offer empathetic, proactive, and personalized service –to drive the right customer outcomes.
Join us to explore:
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The importance of an integrated human-digital interface that combines a knowledgeable team with advanced analytics, AI, and intelligent automation
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How AI and analytics can proactively and predictively model hyper care
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How to identify the right customer success factors to drive better outcomes
Date: Tuesday, Oct 4, 2022
Time: 9.00 am ET / 1.00 pm GMT / 6.30 pm IST
Registration link:
https://wns-collaboration.zoom.us/webinar/register/WN_dgqepAkIRguklweHdhLkZg
Speakers
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Aniket Godbole
CX Practice Lead, NA – WNS
A motivated and results-driven business leader with a progressive experience in Digital Customer Experience. Aniket has successfully managed various functions across sales, strategy, transformation, digital capability building and operations management in his career spanning 20+ years. He is an engineer by education and has completed an executive program in business management from IIM Calcutta. He is also a certified Master Black Belt. Aniket has collaborated with some of the most disruptive brands and leaders across industries globally to co-create some exciting end customer outcomes.
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Richard Holden
CX Practice Lead, EU – WNS
Richard has over 25 years of delivering great customer experiences for multiple brands, across differing contact channels, from numerous global locations & deploying transformational digital and automotive solutions. Constantly focussed on the customer experience, considering the colleagues responsible for delivering customer service, gaining valuable customer insight and ensuring solutions are fit for customer journeys and customer needs. Richard has extensive experience of delivering service from South Africa, India, the Philippines, Poland, USA and the UK, whether this be Technical Support, Service, Sales and Retention or Collection activities.