This year's agenda will offer attendees a welcome breakfast with the editors to gain market insights, two interactive panel sessions focusing on Sustainable Claims and Retaining the Claims Talent of the Future. Three afternoon boardroom style sessions held under Chatham House Rules will allow Claims Leaders to debate specific topics. The sessions will be rounded off by a keynote speech and networking.
Domain experts from WNS will be present at the conference as a sponsor. Being a digital transformation partner to over 55 global insurers, MGAs and brokers, we understand businesses’ need for agility and greater speed-to-market in a fast-changing and competitive environment. We manage 30 million+ claims transactions and USD 10 billion+ in claims spend annually and offer end-to-end claims management services to co-create agility and future-readiness. These services are driven by digital, global scale, Center of Excellence models, 4500+ specialists and industry best practices.
Roundtable Topic: Freeing up expertise to focus on complex claims: harnessing data insights and creating better workflows to help segment claims
Discussion points include:
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How can data be better collected and collated to fast-track the claims process?
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What inputs are required to enable AI/machine learning solutions? How can claims managers ensure the data collected is detailed and reliable?
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What are the learnings from segmenting claims and are there any challenges in implementing an end-to-end management system? How do claims teams need to adjust their expertise to improve the chances of success?
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How can automated claims segmentation prevent fraud, speed up claims resolution, reduce claims costs and improve customer experience?
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How quickly can boards and shareholders expect to see a positive outcome from claims segmentation and what does success look like?
Panelists:
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Linda Stannard, Senior Vice President, Insurance – Europe, WNS
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Aditya B S R, Director, WNS Triange
If you want to know more about claims management capabilities, please fill in the inquiry form here or send an e-mail to marketing@wns.com.