The Energy Marketing Conference (EMC) is the largest and longest-running gathering of competitive energy executives in North America. It brings together retail energy providers, utilities, marketers, and industry partners to exchange ideas, build partnerships, and shape the future of competitive energy markets.
WNS, Part of Capgemini at EMC25
WNS, Part of Capgemini is proud to participate as a Gold Sponsor at EMC25.
Visit us at Booth #23 to explore how we help retail energy providers drive efficiency, enhance customer experience, and improve revenue outcomes across the meter-to-cash lifecycle.
We will also be hosting an exclusive, invitation-only Executive Roundtable on Day 1 of the conference.
Executive Roundtable (Invite Only)
Theme:
Scaling Retail Energy Operations: Balancing Growth, Customer Experience, and Cost Efficiency
Competitive retail energy markets are becoming more complex, with rising acquisition costs, billing challenges, and evolving payment behaviors impacting margins and customer relationships.
This closed-door, peer-led discussion will bring together senior retail energy leaders to exchange perspectives on:
- Customer acquisition, retention, and lifetime value
- Billing transparency and dispute reduction
- Collections and revenue protection
- Scaling operations while managing cost to serve
How WNS Supports Retail Energy Leaders
WNS partners with leading Energy & Utilities companies to drive transformation across the customer lifecycle.
Our capabilities include:
- Customer Experience & Contact Center Operations
- Billing & Back-office Operations
- Smart Collections & Revenue Recovery
- Digital Transformation & Analytics
WNS leaders at EMC 25:
We Look Forward to Meeting You!
Please fill in the below details and your preferred time slot to meet us at the event.
FAQs
1. What is the Energy Marketing Conference 2025?
The Energy Marketing Conference (EMC) is the largest and longest-running gathering of competitive energy executives in North America, bringing together retail energy providers, utilities, marketers, and industry partners. The conference serves as a platform to exchange insights, explore market trends, and build strategic partnerships shaping the future of competitive energy markets.
2. When and where is EMC 25th Edition?
The 25th Edition of the Energy Marketing Conference (EMC25) will take place on April 20–21, 2026, in Houston, Texas, USA.
3. What will WNS showcase at EMC 2025?
At EMC 25th Edition, WNS (Part of Capgemini) will showcase its capabilities in helping energy companies:
- Enhance customer experience and contact center operations
- Optimize billing and back-office processes
- Improve collections and revenue recovery
- Drive digital transformation and analytics-led decision-making
Visitors can meet WNS experts at Booth #23 and participate in exclusive discussions such as the executive roundtable focused on scaling retail energy operations.
4. Who should attend the Energy Marketing Conference?
The Energy Marketing Conference is ideal for:
- Retail energy providers and utilities
- Energy marketers and brokers
- Customer experience and operations leaders
- Digital, analytics, and transformation professionals
- Industry partners and solution providers
It is particularly valuable for professionals looking to stay ahead of market trends, regulatory shifts, and customer engagement strategies in the competitive energy sector.
5. How does WNS help energy companies improve customer experience?
WNS helps energy companies enhance customer experience by delivering end-to-end transformation across the meter-to-cash lifecycle, including:
- Seamless omnichannel customer support and contact center services
- Transparent billing and dispute resolution
- Intelligent collections and revenue protection
- Data-driven insights through advanced analytics
These capabilities enable energy providers to improve customer satisfaction, reduce churn, and drive operational efficiency in a competitive market environment.