Mortgage Services Mortgage Services
Banking & Financial Services

Mortgage Operations

Co-creating Future-ready Mortgage Services

Mortgage services companies today require digital interventions in key operations to create greater value and enhance customer experience. Apart from managing market volatility and volume variability, automated processes can improve top and bottom-line performance, and help in meeting stringent regulatory norms.

WNS’ mortgage business process outsourcing services enable companies to build resilient operations, improve decision-making, minimize risks and unlock growth. We have co-created hundreds of distinct processes with mortgage clients by leveraging next-gen digital technologies and customer experience solutions.

 
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Case Study

Co-creation Using Analytics Helps Reverse Mortgage Attrition & Boosts Cross-selling

analytics-helps-leading-bank-manage-risk-compliance-effectively

Video

Intelligent Automation: A Game-changer for Banking Operations (Loan Processing)

analytics-helps-leading-bank-manage-risk-compliance-effectively

Case Study

Co-creation Using Analytics Helps Reverse Mortgage Attrition & Boosts Cross-selling

analytics-helps-leading-bank-manage-risk-compliance-effectively

Video

Intelligent Automation: A Game-changer for Banking Operations (Loan Processing)

 

Digital-first Services

Our mortgage process outsourcing services combine talent, technology, intellectual property, robust analytics and digital expertise to create high-speed efficiency. Our diverse services include:

Origination

Mortgage Origination

  • Loan set up and document indexing
  • Mortgage processing
  • Pre-underwriting
  • Closing and funding support
Servicing

Mortgage Servicing

  • Routine loan servicing
  • Default loan servicing
Processing & Underwriting

Quality Audits and Customer Experience:

  • Customer service
  • Collections
  • Pre-purchase audits
  • Quality assurance / control and due diligence reviews
 
 

Key Accelerator

WNS EXPIRIUS
Digital Customer Service Suite

A digitally integrated customer experience service model that deploys sentiment and cross-channel analytics, and offers automated experiences and agent augmentation.

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WNS Advantage

WNS Advantage

Domain Expertise: We have been delivering end-to-end Business Process Management (BPM) services for leading mortgage services companies since 2005. We support more than 3 million loan portfolios for various global clients.

Intelligent Digital Transformation: Our digital transformation is underpinned by Robotic Process Automation (RPA) and intelligent automation, next-generation suite of technology solutions, advanced analytics and in-depth process knowledge. Our consultative approach helps us drive continuous improvement measures to ensure a culture of perpetual transformation.

Flexible Client-centricity: We provide multiple commercial models and customized solutions to support the cyclical Banking and Financial Services (BFS) industry. We deliver comprehensive end-to-end support through our scalable centers across the globe to lower costs and improve risk management.

Regulatory Know-how: Our proprietary tools such as Zero Surprise Toolkit and Risk Watch Portals ensure compliance. Our partnerships with Mortgage Bankers Association and BankersEdge have enabled us to build domain expertise in US mortgage operations and regulations.

Testimonials

"Pennymac’s collaboration with WNS began in July 2021. We are very pleased with their performance as a strategic service provider. The initial pilot program was to manage call types ranging from simple to slightly complex, supported by offshore Customer Service Representatives (CSR). Since February 2022, we have successfully expanded our engagement to cover more complex call types. Today, WNS has further ramped up the number of CSRs to support our business. Pennymac’s top priority has always been delivering high-quality services to our customers, and WNS has helped us accomplish this goal. Their flexibility in evolving our agreement’s structure has assured us of a pool of well-trained and efficient resources. We look forward to continuing our highly productive relationship with WNS.”

Kevin Meyers, Managing Director, Performing Loans, Pennymac

WNS State Licenses

WNS BPM AMERICAS LLC, NMLS #2491169
16945 Northchase Drive
Suite 1300 Houston, TX 77060
Corporate Office: +1 281-447-7000; Toll-Free Number: (833) 909-8391

For State Licenses / Registration, please refer to NMLS details:

NMLS#2491169

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