A Holistic Solution Comprising Key Microservices
EXPIRIUS ConverseEX enables businesses to design the right contact strategy – from messaging bots to conversational interfaces across channels – to intelligently act on customer intent in a human-like manner.
EXPIRIUS CloudServEX enables anytime, anywhere omni-channel contact center access – with on-demand scalability and business continuity guaranteeing a technology uptime of 99.5%.
EXPIRIUS AssistEX empowers contact center agents to drive meaningful interactions with customers through real-time guidance, improving brand experience. It also optimizes agent effort by intelligently summarizing customer interactions.
EXPIRIUS TranslateEX provides instant support across all languages on digital channels via real-time language translation, supported by human curation to deliver native speaker proficiency.
EXPIRIUS EngageEX leverages a compendium of best-in-class practices for operational oversight delivered through Artificial Intelligence (AI)-powered business performance dashboards and intelligent workforce management supporting agile delivery models.
EXPIRIUS RemoteEX strengthens the remote work environment beyond data and workstation security by leveraging AI and analytics for operational oversight, security and compliance.
EXPIRIUS ElevateEX provides a single source of truth through intelligent conversation mining across channels, Voice of Customer (VOC) analytics and custom predictive models – enabling faster decision-making for Customer Experience Officers (CXOs).
EXPIRIUS JourneyEX leverages customer touchpoints (across self-service and assisted service channels) to hyper-personalize journeys in real-time, derive actionable insights, and tailor an optimum contact strategy for a true omni-channel customer experience.