Customer experience is no longer just a service function; it’s the engine of growth and loyalty. At WNS, we help enterprises turn every interaction into strategic advantage.
With WNS EXPIRIUS, our consulting-led, omni-channel CX framework, we combine deep domain expertise with Gen AI, Agentic AI and human empathy to design experiences that drive retention, elevate NPS, reduce cost-to-serve and deliver measurable ROI.
The result is CX that’s not only intelligent but also shaped by industry realities, enabling enterprises to outsmart the future of customer expectations.
We partner with you to design seamless, customer-centric experiences across channels, turning insights into actionable solutions that delight your customers.
AI-powered chat, virtual agents and context-aware conversations, tuned to domain-specific lexicons and behaviors.
Integrated support across voice, messaging, social and apps, bridging silos and minimizing friction across channels.
AI-assisted quality monitoring, sentiment analytics and compliance assurance, customizing control thresholds for industry norms and risk profiles.
Analytics-led insights to predict churn, personalize journeys and link moments to business impact.
Our edge lies in the fusion of deep domain expertise, AI and human ingenuity, delivering solutions that are both scalable and personalized. We don’t just execute; we innovate, continuously iterating to stay ahead of evolving expectations and deliver enduring value.
Consulting-led, domain-powered, digitally designed, omni-channel and AI-enabled.
EXPLORE MORE
Design thinking-led consultative approach to help companies re-design end-to-end customer journeys.
Best-in-class maturity model-based COEs for sales, assisted digital channels, fulfillment and collections.
Immersive AI-powered simulations that prepare agents with real-world scenarios, driving faster readiness, empathy and quality.
Agile workforce model leveraging global expertise, domain specialists and gig talent to scale operations with flexibility and cost-efficiency.
Innovative commercial models with a skin-in-the-game approach.
From seamless digital onboarding to resolving disputes, we ensure your customers feel secure and valued.
From orchestrating rewarding programs to enabling instant AI-powered support, we make every traveler feel recognized.
By linking engagement to revenue cycle workflows, we simplify access and deliver experiences that feel personal and reassuring.
From AI-enabled billing to fast, digital case resolution, we keep customers informed and empowered.
From seamless onboarding to empathetic AI claims support, we help insurers build lasting trust.
From hyperpersonalized engagement to fraud-safe returns, we help customers feel valued and secure.
From streamlining journeys to connecting factory floors, we deliver reliability that helps outsmart demand disruptions.
From product support to renewals, we turn every touchpoint into a fast, intelligent revenue engine.
Jess Johnson, Head of Operational Excellence at British Gas, shares how WNS’ expertise in energy utilities and innovation helped drive high service levels, improve NPS and ensure continuity even through turbulence.
WNS collaborated with a leading US airline to re-imagine its digital support function through a scalable, award-winning solution that harmonized AI with human ingenuity, driving higher productivity, improved quality and enhanced customer satisfaction across global operations.
WNS collaborated with a leading banking and financial services company to develop a real-time Customer 360 platform, integrating identity, risk, loyalty and transaction data across touchpoints.
A leading utility provider collaborated with WNS to navigate significant customer service challenges, leveraging our expertise in digital workforce management and AI-driven solutions.
WNS transformed the customer outreach strategy of a large retail chain by harnessing advanced data analytics and a tailored hybrid recommender system.
