WNS Ranked as a “Market Leader” in HFS Horizons: Customer Experience Service Providers, 2024

Customer experience service providers continue to play a key role in helping enterprises modernize their operations-focused CX functions. While many enterprise clients seek cost reduction and efficiency, there is a growing demand for services focusing more on experience and value. WNS’ value proposition is dedicated to delivering transformative CX experiences fueled by proven expertise in digital and analytics. WNS’ industry-focused proprietary IPs as well as the WNS EXPIRIUS framework, an industry-first digital CX model enriched with Large Language Models (LLMs) – allow clients to deploy winning end-to-end CX strategies. Our domain expertise, collaborative approach and capabilities across analytics, technology and servicing continue to create stickiness with clients globally, unlocking new value for them.

HFS’ recognition underscores WNS’ strong focus on digital-first CX, co-innovation with clients, and proven impact and outcomes.