ISG has recognized WNS, part of Capgemini, as a ‘Leader’ in its 2025 Provider Lens™ Quadrant Report for Insurance Services – Strategic Capabilities, across both Life and Retirement (L&R) Insurance Services Specialists and Property and Casualty (P&C) Insurance Services Specialists. The recognition follows an extensive evaluation of insurance service providers across strategy and vision, innovation, partner ecosystem, domain expertise and service portfolio.
As insurers accelerate digital transformation to modernize policy administration, claims management and customer engagement, WNS continues to drive measurable outcomes through domain-led, technology-enabled insurance operations. With deep actuarial strength, intelligent automation, and analytics and AI capabilities, WNS empowers insurers to enhance speed, accuracy and customer experience across the value chain.
The report highlights WNS’ strong digital ecosystem for both L&R and P&C insurers, combining proprietary platforms, flexible commercial models and deep functional expertise. WNS’ scalable, human-centered delivery model continues to set it apart as a trusted transformation partner for global insurance clients.
Ashish Jhajharia, Lead Analyst at ISG, shares his perspectives on WNS’ leadership across both quadrants:
- Life and Retirement (L&R) Insurance Services Specialists: “With extensive domain expertise, proven digital transformation capabilities and tailored client engagement models, WNS remains the preferred partner in redefining L&R insurance operations.”
- Property and Casualty (P&C) Insurance Services Specialists: “WNS has secured a leading position in the P&C insurance landscape by driving large-scale transformation through domain-led, digital-first operations.”