ISG has recognized WNS, part of Capgemini, as a ‘Leader’ in its 2025 Provider Lens™ Quadrant Report for Insurance Services – Strategic Capabilities, across both GenAI – Development and Deployment Services and Agentic AI – Development and Deployment Services. The recognition follows a comprehensive evaluation of insurance service providers across strategy and vision, innovation, partner ecosystem, domain expertise and service portfolio.
As insurers rapidly advance toward intelligent, AI-led operations, the industry’s focus has shifted from automation pilots to scalable, production-grade AI frameworks. WNS is enabling this transformation by combining deep insurance domain expertise with strong AI engineering and responsible AI governance, helping insurers unlock efficiency, compliance and agility across the value chain.
The report highlights WNS’ leadership in contextualized, domain-led AI and its focus on co-creating customized models and agents tailored to insurance use cases. WNS’ integration of Generative AI and Agentic AI with its proprietary platforms, including SKENSE, UAP and EXPIRIUS, continues to strengthen its position as a strategic partner for global insurers.
Ashish Jhajharia, Lead Analyst at ISG, shares his perspectives on WNS’ leadership across both quadrants:
- GenAI – Development and Deployment Services: “Backed by a strong framework, WNS combines extensive domain expertise with a robust AI practice to help insurance companies harness GenAI’s potential.”
- Agentic AI – Development and Deployment Services: “WNS Agentic AI effectively manages complex workflows, from demand forecasting to claims management, by providing autonomous, precise and flexible solutions.”
FAQs
1. How can insurers move from AI pilots to enterprise-scale Gen AI and Agentic AI adoption?
Many insurers have successfully experimented with AI but struggle to scale it across business functions. Enterprise-wide adoption requires a combination of strong data foundations, AI governance, domain-specific use cases and operational integration. WNS helps insurers accelerate this journey through industry-focused AI frameworks, proprietary platforms and deep insurance expertise that transform AI investments into measurable business outcomes.
2. What is the difference between Generative AI and Agentic AI in insurance operations?
Generative AI helps insurers create content, summarize information, analyze documents and support decision-making, while Agentic AI can autonomously execute complex workflows, coordinate tasks and drive operational actions with minimal human intervention. Together, these technologies help modernize underwriting, claims, customer service and compliance functions. WNS enables insurers to combine Gen AI and Agentic AI capabilities to create intelligent, scalable and outcome-driven operating models.
3. Which insurance functions can generate the highest ROI from Gen AI and Agentic AI?
High-impact use cases include claims management, underwriting support, customer servicing, fraud detection, policy administration and compliance operations. By automating repetitive tasks and enhancing decision-making, insurers can improve productivity, reduce costs and deliver better customer experiences. WNS helps organizations identify and prioritize AI opportunities that align with strategic business goals and deliver measurable returns.
4. How can insurers ensure responsible and compliant AI adoption?
Successful AI deployment requires robust governance, model transparency, risk controls, regulatory alignment and continuous monitoring. Insurers must balance innovation with trust, compliance and operational resilience. WNS combines responsible AI principles, insurance domain knowledge and enterprise-grade governance frameworks to help insurers deploy AI solutions safely and at scale.
5. Why should insurers partner with WNS for Gen AI and Agentic AI transformation?
WNS combines deep insurance domain expertise with advanced AI engineering, analytics and intelligent operations capabilities. Its ability to co-create insurance-specific AI models, deploy Agentic AI solutions and integrate AI into core business processes enables insurers to accelerate innovation while maintaining governance and business alignment. Recognition as a Leader by ISG validates WNS' ability to help insurers build future-ready, AI-powered enterprises.