ISG has recognized WNS, part of Capgemini, as a ‘Leader’ in its 2025 Provider Lens™ Quadrant Report for Insurance Services – Strategic Capabilities, across both GenAI – Development and Deployment Services and Agentic AI – Development and Deployment Services. The recognition follows a comprehensive evaluation of insurance service providers across strategy and vision, innovation, partner ecosystem, domain expertise and service portfolio.

As insurers rapidly advance toward intelligent, AI-led operations, the industry’s focus has shifted from automation pilots to scalable, production-grade AI frameworks. WNS is enabling this transformation by combining deep insurance domain expertise with strong AI engineering and responsible AI governance, helping insurers unlock efficiency, compliance and agility across the value chain.

The report highlights WNS’ leadership in contextualized, domain-led AI and its focus on co-creating customized models and agents tailored to insurance use cases. WNS’ integration of Generative AI and Agentic AI with its proprietary platforms, including SKENSE, UAP and EXPIRIUS, continues to strengthen its position as a strategic partner for global insurers.

Ashish Jhajharia, Lead Analyst at ISG, shares his perspectives on WNS’ leadership across both quadrants:

• GenAI – Development and Deployment Services: “Backed by a strong framework, WNS combines extensive domain expertise with a robust AI practice to help insurance companies harness GenAI’s potential.”

• Agentic AI – Development and Deployment Services: “WNS Agentic AI effectively manages complex workflows, from demand forecasting to claims management, by providing autonomous, precise and flexible solutions.”