NelsonHall has recognized WNS, part of Capgemini, as a ‘Leader’ in its 2025 Vendor Evaluation & Assessment Tool (NEAT) for Transforming Business Operations with Generative AI (Gen AI) in the Overall market segment.

What This Recognition Means for Enterprises

For enterprises evaluating analyst-recognized Gen AI solutions, NelsonHall’s recognition signals that WNS can:

• Deliver intelligent business operations using Gen AI and Agentic AI
• Balance innovation with responsible and governed Gen AI deployment
• Align Gen AI investments with measurable ROI and long-term scalability

Why NelsonHall Recognized WNS as a Leader in Enterprise Gen AI Services

WNS was recognized as a Leader based on its strong performance across both dimensions — delivering immediate business impact while meeting future client requirements through Gen AI-led business operations.

The assessment highlights WNS’ strengths in:

• Translating Gen AI business transformation initiatives into production-grade solutions
• Combining domain expertise, consulting-led co-creation and scalable delivery
• Embedding responsible and governed Gen AI through its AI-HI (Artificial Intelligence–Human Intelligence) approach

How WNS Transforms Business Operations with Gen AI

NelsonHall notes that WNS supports clients across the full Gen AI lifecycle, from opportunity identification and solution design to deployment and change management.

WNS’ Gen AI-led business operations are enabled through:

• Co-creation labs that design custom Gen AI solutions aligned to real-world business problems
• A growing portfolio of pre-built and productized Gen AI and Agentic AI solutions, including Malkom.AI for freight management, PIA+ for procurement assistance and InfoTurf.ai for information management, to name a few
• An AI Utilities Hub that accelerates solution development using reusable components
• Human-in-the-loop AI operations to ensure accuracy, accountability and adoption at scale

Measurable Business Outcomes Enabled by Gen AI

NelsonHall emphasizes that WNS’ Gen AI programs are outcome-driven, supporting:

• Productivity-led Gen AI adoption across operational workflows
• Faster, insight-driven decision-making through agentic and analytics enabled processes
• Scalable AI adoption across functions such as customer experience, finance, procurement, logistics and information services
• Strong governance, observability and risk control aligned to evolving regulatory expectations

Download the Full NelsonHall NEAT 2025 Report