The Industry Landscape
Finance Modernization amid Fragmentation and Margin Pressure
The hospitality industry faces mounting operational complexity, driven by tight margins, rising costs and expanding technology footprints across business units. Finance operations are often spread across multiple ERPs (Enterprise Resource Planning), Point-of-Sale (POS) systems and reconciliation platforms, leading to manual effort, inconsistency and long close cycles.
As hospitality organizations pursue finance modernization, the focus is shifting toward integrated ERP environments, process standardization and selective automation. CFOs are increasingly prioritizing AI in finance operations to enhance accuracy, reduce operational risk and create real-time visibility across Procure-to-Pay (P2P), Order-to-Cash (O2C) and Record-to-Report (R2R) cycles.
The Client Challenge
Manual, Fragmented Finance Operations with Low Process Maturity
The client’s finance operations were burdened by non-standardized workflows, limited automation and fragmented system architecture. Key challenges included:
The result was a finance function that lacked agility, created delays in decision-making and limited the client’s ability to scale transformation.
The Solution
AI-powered Finance Transformation across P2P, O2C & R2R
WNS implemented an end-to-end transformation roadmap across all core finance functions, including R2R, P2P and O2C, backed by proprietary tools, automation and intelligent process design.
1. R2R Enhancements
- Automated 20 percent of recurring journal entries through BlackLine
- Accelerated general ledger close through early journal entry processing and sub-ledger optimization
- Consolidated journal entry processing to minimize volume and standardize entries
- Reduced unreconciled general ledger balance exposure by USD 0.6 Billion, strengthening balance sheet integrity and audit readiness
2. P2P Transformation
- Deployed AP TRAC R3, WNS’ AI / ML-powered Accounts Payable (AP) platform, driving more than 40 percent efficiency gains and USD 1.7 Million+ in cost savings
- Deployed an intelligent AP workflow to track and standardize the invoice processing flow, improving Optical Character Recognition (OCR) success to 80 percent, reducing touchpoints, optimizing queue movement and enabling real-time tracking
3. O2C & Capex Standardization
- Consolidated and standardized Accounts Receivable (AR) workflows
- Implemented Zoho case management system to streamline dispute and query resolution from vendors, customers and internal teams
4. Data Intelligence & Controls
- Deployed WNS’ proprietary duplicate invoice detection solution to detect and prevent duplicate payments, identifying USD 6 Million worth of duplicate transactions
- Developed and implemented an in-house Excel-based “search engine” tool to streamline invoice status checks across 400+ updates and 28 different tabs
- Enabled real-time visibility and faster action on business-critical finance metrics
5. Digital & Automation Initiatives
- Deployed 11 robotic projects across R2R, O2C and P2P, delivering 32 percent productivity gains and USD 1.1 Million in cost savings
- Proposed touchless processing and Generative AI for vendor queries as forward-looking capabilities
These initiatives collectively enabled intelligent finance operations grounded in automation, analytics and control.
The Outcome
Unified Finance. Stronger Controls. Future-ready Operations
The transformation enabled the client to build a cohesive, efficient and scalable finance function with significant impact on performance, compliance and stakeholder experience.
Tangible outcomes included:
USD Billion reduction in unreconciled general ledger exposure
USD Million duplicate payments prevented
percent+ efficiency gains across AP
percent faster general ledger close
percent faster invoice processing turnaround time
External Recognition
The solution earned notable industry accolades, including:
Gold Stevie Award (2025) for AP TRAC R3 in the AI/ML Solution Category
Stevie Award for a Successful RPA Program (2024)
ISG Award for Finance Transformation (2024)