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Perspectives | Case Study

Co-creating Smarter Cargo Billing with AI to Resolve $48M in Revenue Leakage

Read | Jul 16, 2025

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AUTHOR(s)

A WNS Perspective

Summary

WNS’ AI-powered audit intelligence helped detect billing mismatches and build a unified audit framework.

WNS collaborated with a leading Canadian air cargo carrier to improve billing accuracy and reduce revenue leakage by transforming its Air Waybill (AWB) validation process. Through AI-powered audit intelligence and operational diagnostics, the carrier detected billing mismatches and established a scalable, quality framework.

The Impact

USD Million in value unlocked by correcting billing mismatches

% reduction in post-billing disputes, improving revenue assurance and customer trust

A unified and scalable audit framework enabling repeatable quality checks and dispute mitigation

Learn more about WNS’ AI-powered intelligence

The Challenge

Billing Complexity. Data Inconsistency. Revenue Leakage.

The client faced ongoing billing inefficiencies due to inconsistent AWB formats, manual data entry errors and post-billing disputes. Fragmented processes across airport stations, combined with the absence of unified guidelines, led to significant revenue leakage and strained customer relationships.

The Solution

AI-powered Audit Intelligence Meets Operational Rigor

Conducted ‘Station Connects’ across five airport locations to analyze billing nuances and identify execution inconsistencies
Diagnosed process gaps, variations in billing execution and system limitations
Deployed an AI and ML powered audit intelligence solution to capture and extract data from 100 percent of scanned AWBs
Identified anomalies triggering over and under-billing, enabling proactive mitigation

The Future-ready Shift

Accuracy at scale demands intelligent orchestration. By combining AI-led audit intelligence with domain-led execution, WNS helped the client shift from reactive billing corrections to a high-trust, insight-led billing ecosystem built for resilience, speed and long-term value realization.

Discover What’s Possible with WNS