The Challenge

Billing Complexity. Data Inconsistency. Revenue Leakage.

The client faced ongoing billing inefficiencies due to inconsistent AWB formats, manual data entry errors and post-billing disputes. Fragmented processes across airport stations, combined with the absence of unified guidelines, led to significant revenue leakage and strained customer relationships.

The Solution

AI-powered Audit Intelligence Meets Operational Rigor

• Conducted ‘Station Connects’ across five airport locations to analyze billing nuances and identify execution inconsistencies

• Diagnosed process gaps, variations in billing execution and system limitations

• Deployed an AI and ML powered audit intelligence solution to capture and extract data from 100 percent of scanned AWBs

• Identified anomalies triggering over and under-billing, enabling proactive mitigation

The Future-ready Shift

Accuracy at scale demands intelligent orchestration. By combining AI-led audit intelligence with domain-led execution, WNS helped the client shift from reactive billing corrections to a high-trust, insight-led billing ecosystem built for resilience, speed and long-term value realization.