Intelligent transformation designed for impact.

ISG has recognized WNS’, a part of Capgemini, as a Standout in it’s 2025 Case Study Research for our partnership with Lytx, a leading travel telematics provider.

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This honor underscores our focus on co-creating future-ready enterprises that are equipped to boldly outsmart what’s next. WNS empowers travel and logistics companies to build AI-led intelligent operations driven by domain expertise and human ingenuity.

The Story Behind the Win

Lytx faced mounting operational challenges: manual-intensive processes, review backlogs, rising costs and inconsistent event detection. They needed a smarter way forward.

WNS stepped in with SKENSE, our intelligent document processing platform, to modernize the client’s review process with smart logistics AI orchestration, advanced risk tagging and insightful dashboards.

The Impact Delivered

By transforming operations, we delivered measurable productivity outcomes, including:

• Event processing time cut from 24 hours to under 1 hour
• 80% false positives filtered automatically
• Higher review volume without extra staffing
• Improved compliance via embedded DOT/SOP rules

A Trusted Transformation Partner

With over 25 years of travel heritage, WNS is at the forefront of driving transformative change for airlines, OTAs, TMCs and hospitality companies. Our analyst-recognized logistics transformation enables global businesses to not just keep pace with change, but outsmart it with confidence.

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