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2023 ISG Case Study Research: Metro Shipping Automates Customs Clearance

Read | May 27, 2024

AUTHOR(s)

A WNS Perspective

Key Points

  • Metro Shipping faced challenges with increased Brexit-related documentation, impacting customs processes, supply chain, sales and transportation costs.
  • This shipping case study, recognized as a Standout Case Study by ISG, details how the logistics company collaborated with WNS Triange to automate customs document processing, harnessing hyperautomation and data extraction platforms.
  • Underlining the significance of pre-built solutions in this transformation story, ISG emphasizes the outcomes of reduced turnaround time, increased cost savings, improved customs declaration accuracy and enhanced capacity to manage high volumes.
Metro_ISG_Standout_Badge
 

Metro Shipping Transforms Customs Clearance with AI-led Digitization

Read the detailed case study