As we know…

The demanding modern traveler, disruptive competitors and dynamic pricing have complicated contract loading more than ever. It has become imperative for travel and hospitality firms to achieve standardization, efficiency and speed in processing hotel packages. This calls for creating agile and flexible processes to address fluctuating business requirements — and leveraging intelligent automation to manage surges cost-effectively.

The challenge for the client was…

Uplifting the diminishing quality standards of its contract loading process. It faced hurdles in driving a language-based expansion (into other European countries) and accelerating the go-to-market for critical rate loads.

WNS stepped in as a co-creation partner…

Leveraging TravOps, the operational excellence pillar of WNS TRAVOGUE (WNS’ suite of services and solutions for the travel and hospitality industry), to help the client transform contract loading through deep industry expertise and process capabilities. We executed end-to-end supply chain process mapping and deployed Robotic Process Automation (RPA) to remove non-value-added steps. We standardized the rate loading data and input collection template, eliminating queries and missing data requests.

This transformative solution was preceded by a Proof of Concept (POC) to demonstrate the efficacy of our solution. During the POC stage, we consistently achieved service delivery accuracy of 99 percent against the target of 95 percent. Post the success of the POC, we ramped up our services. This entailed:

  • Addition of new markets — US, Spain, Italy, Germany, Nordics
  • Language support
  • Creation of the highest number of offers available on the website
  • One-stop shop for end-to-end contract loading and language support

Notably, WNS successfully transitioned the process to its delivery centers in an aggressive timeframe of four weeks.

WNS’ solution enabled the client to achieve…

  • Improved speed-to-market through robust 24x7 operations



process accuracy


rate loading accuracy



improvement in turnaround time



potential productivity benefit through RPA


WNS is a leading Business Process Management partner to more than 400+ global businesses, including 100+ Travel & Hospitality companies. Our clients in the travel and hospitality industry trust WNS TRAVOGUE for designing and executing their data and digital led business transformation journeys.

Built on more than two decades of experience working with clients from Airlines, Hospitality, OTA and TMC segments, the WNS TRAVOGUE suite of offerings brings together the best of industry expertise, data-to-insights prowess and digital innovation.

Across the value chain, we enable our clients to deliver delightful customer experiences with TravXP, drive operational excellence with TravOps, accelerate revenue growth with TravRev, devise accounting and risk management strategies for financial control with TravControl, achieve inclusive and sustainable growth with TravGreen and outperform the competition with growth-led strategies powered by TravConsult.

To know more about WNS TRAVOGUE, read here.

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