As we know…
The demanding modern traveler, disruptive competitors and dynamic pricing have complicated contract loading more than ever. It has become imperative for travel and hospitality firms to achieve standardization, efficiency and speed in processing hotel packages. This calls for creating agile and flexible processes to address fluctuating business requirements — and leveraging intelligent automation to manage surges cost-effectively.
The challenge for the client was…
Uplifting the diminishing quality standards of its contract loading process. It faced hurdles in driving a language-based expansion (into other European countries) and accelerating the go-to-market for critical rate loads.
WNS stepped in as a co-creation partner…
Leveraging TravOps, the operational excellence pillar of WNS TRAVOGUE (WNS’ suite of services and solutions for the travel and hospitality industry), to help the client transform contract loading through deep industry expertise and process capabilities. We executed end-to-end supply chain process mapping and deployed Robotic Process Automation (RPA) to remove non-value-added steps. We standardized the rate loading data and input collection template, eliminating queries and missing data requests.
This transformative solution was preceded by a Proof of Concept (POC) to demonstrate the efficacy of our solution. During the POC stage, we consistently achieved service delivery accuracy of 99 percent against the target of 95 percent. Post the success of the POC, we ramped up our services. This entailed:
- Addition of new markets — US, Spain, Italy, Germany, Nordics
- Language support
- Creation of the highest number of offers available on the website
- One-stop shop for end-to-end contract loading and language support
Notably, WNS successfully transitioned the process to its delivery centers in an aggressive timeframe of four weeks.
WNS’ solution enabled the client to achieve…
- Improved speed-to-market through robust 24x7 operations
percent
rate loading accuracy
improvement in turnaround time
potential productivity benefit through RPA
About WNS TRAVOGUE:
WNS is a leading Business Process Management partner to more than 400+ global businesses, including 100+ Travel & Hospitality companies. Our clients in the travel and hospitality industry trust WNS TRAVOGUE for designing and executing their data and digital led business transformation journeys.
Built on more than two decades of experience working with clients from Airlines, Hospitality, OTA and TMC segments, the WNS TRAVOGUE suite of offerings brings together the best of industry expertise, data-to-insights prowess and digital innovation.
Across the value chain, we enable our clients to deliver delightful customer experiences with TravXP, drive operational excellence with TravOps, accelerate revenue growth with TravRev, devise accounting and risk management strategies for financial control with TravControl, achieve inclusive and sustainable growth with TravGreen and outperform the competition with growth-led strategies powered by TravConsult.
Discover how WNS TRAVOGUE can transform your travel operations and drive business results.
FAQs
1. How can travel organizations accelerate speed-to-market through contract management transformation?
Manual contract loading processes often delay supplier onboarding, inventory availability and revenue generation. By digitizing contract management workflows and standardizing data processing, travel organizations can launch products faster and respond more effectively to market opportunities. WNS helps travel businesses streamline contract operations, reduce cycle times and accelerate time-to-revenue through intelligent process transformation.
2. Why is contract loading efficiency critical for travel clubs and hospitality businesses?
Contract loading directly impacts how quickly travel products, rates and inventory become available to customers. Delays can result in missed revenue opportunities, operational bottlenecks and reduced competitiveness. WNS enables travel organizations to improve contract accuracy, accelerate onboarding and enhance operational agility through technology-enabled operations and process excellence.
3. How can automation and AI improve contract management in the travel industry?
AI and automation can streamline data extraction, validation, workflow management and exception handling across contract operations. This reduces manual effort, improves accuracy and enables faster contract activation. WNS combines travel expertise with intelligent automation and analytics to help organizations optimize contract lifecycle management and improve business performance.
4. What operational challenges prevent travel companies from scaling contract onboarding effectively?
Many travel organizations face challenges such as fragmented systems, manual data entry, inconsistent workflows and growing supplier complexity. These issues can slow market responsiveness and increase operational costs. WNS helps organizations overcome these barriers through process standardization, automation and scalable operating models that support growth and efficiency.
5. Why should travel companies partner with WNS to modernize contract operations?
WNS combines deep travel industry expertise with advanced automation, analytics and intelligent operations capabilities. From supplier onboarding and contract management to operational transformation and performance optimization, WNS helps travel organizations improve speed-to-market, reduce operational costs and create agile business models that support long-term growth and competitiveness.