NelsonHall has named WNS, part of Capgemini, a ‘Leader’ in its 2026 NEAT vendor evaluation for CX Services in Travel, Transportation & Hospitality in the Overall market segment. This recognition reflects WNS' ability to deliver immediate business benefits while helping travel & hospitality enterprises prepare for future requirements around customer experience management.
As organizations navigate disruption, rising traveler expectations and increasing demand for AI-powered personalization, the focus is shifting toward intelligent automation, seamless omni-channel engagement and human + AI delivery models. In this environment, travel brands are increasingly seeking partners that can combine deep domain expertise with innovation to create measurable business impact.