As a WNS customer, we’re pleased that ISG recognized WNS as a Leader in the 2024 Provider Lens™ Power & Utility Services report in Europe. This acknowledgment reflects WNS’s strong market presence, comprehensive service portfolio and proven ability to support large-scale utility transformation programs. It validates WNS’s deep domain expertise and consistent delivery of value-led solutions for power and utility enterprises. (WNS)

The Intelligent Business Process Management Services (iBPMS) quadrant in the ISG Provider Lens™ evaluates providers that deliver intelligent process and business services combining automation, analytics and industry expertise to drive operational excellence. WNS’s classification as a Leader in this quadrant highlights its ability to provide utilities with intelligent process design, optimization and management at scale. (WNS)

From our standpoint, WNS helps European utilities improve operational efficiency by applying advanced analytics, automation and AI to core business functions. These capabilities support streamlined operations, reduction of manual effort, improved data insights, and better decision quality across mission-critical processes via digital transformation frameworks. (WNS)

WNS leverages a mix of analytics, artificial intelligence (AI), automation and digital platforms to deliver power and utility solutions. These technologies enable predictive insights, task automation, enhanced customer and operational analytics, and data-driven decision making—helping utilities become more resilient and future ready. (WNS)

WNS’s digital meter-to-cash solutions support utility companies by modernizing the end-to-end revenue cycle. By integrating digital tools, analytics and automation, this solution improves billing accuracy, accelerates payment cycles, enhances customer engagement and reduces operational cost, resulting in a more efficient and customer-centric process. (WNS)