The retailer struggled with manual invoice processing, vendor queries, and uneven workload distribution. These inefficiencies slowed down AP operations and affected vendor satisfaction. The case study explains how intelligent automation helped resolve these issues with measurable impact.

Automation streamlined invoice processing, centralized communications, and optimized resource allocation. These improvements resulted in a 12% boost in AP team productivity and faster turnaround times across finance operations. The case study details each optimization area.

A unified vendor communication platform and faster issue resolution significantly improved the experience for suppliers. The company achieved nearly a 22% increase in Net Promoter Score, showing stronger vendor satisfaction and smoother interactions.

The results included a 50% reduction in vendor query resolution time, a 12% increase in AP team productivity, and a notable improvement in vendor satisfaction scores. These metrics show the tangible benefits of intelligent automation in finance operations.

Energy companies manage high transaction volumes and must comply with strict regulatory requirements. Intelligent automation reduces manual effort, increases accuracy, and speeds up communication, making AP operations more efficient and more reliable for all stakeholders.

The full case study walks through the client’s challenges, the automation-led solution, and the results achieved. It offers insights into platform design, analytics-driven improvements, and how automation strengthened vendor relationships for a Fortune 500 enterprise.