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Perspectives | Case Study

Intelligent Automation Transforms Finance Operations, Optimizing Vendor Relations for a Fortune 500 Energy Retailer

Read | Dec 19, 2024

Download Case Study

AUTHOR(s)

A WNS Perspective

Key Points

In the fast-paced and highly regulated energy sector, managing Accounts Payable (AP) complexities, optimizing resource utilization and ensuring seamless stakeholder communication requires operational transformation. Our client, a Fortune 500 energy and gas retailer, faced significant AP challenges with manual invoice processing, vendor query management and workload distribution, impacting efficiency and vendor satisfaction.

Partnering as a digital-first domain expert, WNS implemented an intelligent automation solution combined with advanced analytics and strategic cross-training. This comprehensive approach delivered a centralized platform for enhanced vendor management with seamless communication, improved visibility / accountability and optimized resource allocation. Key outcomes included:

1. Streamlined Operations and Efficiency Gains

decrease in query resolution times

improvement in the AP team’s productivity

2. Enhanced Vendor Relations

improvement in Net Promoter Score

Read the detailed case study to learn how our solution transformed finance operations and empowered vendor relationships for a global energy retailer.

FAQs

1. What was the main challenge faced by the energy retailer in managing Accounts Payable?

The retailer struggled with manual invoice processing, vendor queries, and uneven workload distribution. These inefficiencies slowed down AP operations and affected vendor satisfaction. The case study explains how intelligent automation helped resolve these issues with measurable impact.

2. How did intelligent automation improve AP productivity in this case study?

Automation streamlined invoice processing, centralized communications, and optimized resource allocation. These improvements resulted in a 12% boost in AP team productivity and faster turnaround times across finance operations. The case study details each optimization area.

3. How did the solution enhance vendor relationships?

A unified vendor communication platform and faster issue resolution significantly improved the experience for suppliers. The company achieved nearly a 22% increase in Net Promoter Score, showing stronger vendor satisfaction and smoother interactions.

4. What measurable results did the organization achieve after implementation?

The results included a 50% reduction in vendor query resolution time, a 12% increase in AP team productivity, and a notable improvement in vendor satisfaction scores. These metrics show the tangible benefits of intelligent automation in finance operations.

5. Why is intelligent automation important for AP teams in the energy sector?

Energy companies manage high transaction volumes and must comply with strict regulatory requirements. Intelligent automation reduces manual effort, increases accuracy, and speeds up communication, making AP operations more efficient and more reliable for all stakeholders.

6. What can readers expect from the complete case study?

The full case study walks through the client’s challenges, the automation-led solution, and the results achieved. It offers insights into platform design, analytics-driven improvements, and how automation strengthened vendor relationships for a Fortune 500 enterprise.