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Intelligent Automation Transforms Finance Operations, Optimizing Vendor Relations for a Fortune 500 Energy Retailer

Read | Dec 19, 2024

AUTHOR(s)

A WNS Perspective

Key Points

In the fast-paced and highly regulated energy sector, managing Accounts Payable (AP) complexities, optimizing resource utilization and ensuring seamless stakeholder communication requires operational transformation. Our client, a Fortune 500 energy and gas retailer, faced significant AP challenges with manual invoice processing, vendor query management and workload distribution, impacting efficiency and vendor satisfaction.

Partnering as a digital-first domain expert, WNS implemented an intelligent automation solution combined with advanced analytics and strategic cross-training. This comprehensive approach delivered a centralized platform for enhanced vendor management with seamless communication, improved visibility / accountability and optimized resource allocation. Key outcomes included:

1. Streamlined Operations and Efficiency Gains

%

decrease in query resolution times

%

improvement in the AP team’s productivity

2. Enhanced Vendor Relations

~%

improvement in Net Promoter Score

Read the detailed case study to learn how our solution transformed finance operations and empowered vendor relationships for a global energy retailer.