search CONTACT US

One Platform to Simplify Global Shipping Complexity

An AI-powered automation platform for bookings, documents, exceptions and billing

Request Demo Arrow Icon

Every shipment is mired in complexity. From multiple touchpoints across people, systems and countless emails to manual processes, unprioritized bookings, inconsistent data and late vessel closure checks. This leads to inordinate delays, penalties and spiraling document costs. 

WNS Malkom cuts through the chaos.

Our cloud-native platform seamlessly connects every stakeholder, data and decision, without the need for an infrastructure overhaul. Fueled by AI-driven intelligence, WNS Malkom streamlines bookings, shipping instructions and EDI workflows to deliver real-time visibility, fewer exceptions and reduced operating costs. We build smarter shipping operations, so you can act faster, close cleaner and move smarter.

  Gen AI and Agentic AI are powering the next in shipping, and with WNS Malkom, businesses are steaming ahead, ready to outsmart the future.

Delivering High-impact Outcomes

Malkom-Real-time-visibility
Download brochure

Key Challenges We Solve

Global shipping still runs on fractured workflows: scattered shipper emails, spreadsheets, siloed TMS instances and manual checks for vessel closure, import compliance and Bill of Lading (BL) corrections. The impact is significant. Buried priorities, inconsistent data, cascading penalties, higher documentation costs and frustrated customers.

Malkom-The-Problem

How WNS Malkom Delivers:

WNS Malkom is an AI-powered shipping control tower that unifies shipping operations into one intelligent orchestration layer.

Built for high-volume carriers, NVOCCs and LTL/express networks, it:

Malkom-Our-Solution-Icon-1

Connects client, partner, finance, and communication systems seamlessly.

Malkom-Our-Solution-Icon-2

Prioritizes tasks
automatically by urgency and ETD/ETA.

Malkom-Our-Solution-Icon-3

Automates bookings, Shipping Instructions, BL corrections, vessel-closure steps, and error resolution.

Malkom-Our-Solution-Icon-4

Surfaces live KPIs and predictive alerts so teams can act before service or revenue is at risk.

Agentic AI Automates Bookings and BL Validation

With Agentic AI embedded into it, WNS Malkom:

Malkom-Our-Solution-Icon-1

Turns free-form booking requests into instant, touchless transactions.

Malkom-Our-Solution-Icon-2

Chooses the optimal sailing/lane and creates electronic bookings in seconds.

Malkom-Our-Solution-Icon-3

Validates BLs automatically—cross-checking ports, Incoterms, rates, surcharges, and country rules against tariffs and compliance tables.

Malkom-Our-Solution-Icon-4

Updates errors in real
time—without manual
rework.

Because it runs through secure APIs and message queues, WNS Malkom overlays existing TMS and documentation systems with no code changes, no disruption. From day one, you get compliance certainty, faster cycle times and a leaner cost base.

Built to Drive Global Scale

WNS Malkom is trusted by leading shipping and logistics enterprises across the world.

3 of the top 12

global shipping companies (8million+ transactions per year)

Top 4 LTL

carriers and logistics providers (12 million+ transactions per year)

900+ advanced

licenses live in 12 months, with another ~950 ramping up

WNS Malkom in Action

Malkom-Action-img-1

Smarter Document Processing for a Leading Logistics Provider

Constrained by manual processes, the company sought to streamline and automate its documentation to drive efficiency, accuracy and speed.

Read More Arrow Icon
Malkom-Action-img-2

Enhanced Efficiency and Accuracy in Documentation for an American LTL

The company was struggling with voluminous, complex documentation and wanted to streamline and simplify the process. By partnering with us, and leveraging WNS Malkom, the LTL carrier was able to gain

Read More Arrow Icon
 
 

Why Global Leaders Choose WNS Malkom

Scalable and customizable solution that addresses specific challenges and priorities

Flexible pricing to suit every organization’s preferences

Cutting-edge technology, supported by partners like AWS, Appian

Custom-built for shipping and logistics and backed by deep domain expertise

Guaranteed results that meet SLA requirements

Key Questions Answered
An AI-powered shipping control tower like WNS Malkom connects bookings, documents, exceptions and billing into a single platform. It reduces manual work, improves shipment visibility and ensures faster, more accurate logistics operations.
A logistics automation platform streamlines tasks such as booking confirmations, Bill of Lading (BL) validation and exception management. For global shippers, this means faster documentation cycles, reduced penalties and up to 40–50% process automation.
WNS Malkom uses Agentic AI to automatically validate Bills of Lading, checking ports, Incoterms, rates, surcharges and compliance rules in real time. This eliminates costly manual rework and ensures compliance certainty across global trade lanes.
Yes. By applying exception management in logistics, WNS Malkom helps teams identify and resolve issues before deadlines are missed. Clients have reported up to 25% fewer exceptions and 30% fewer missed import deadlines using AI-driven shipping automation.
WNS Malkom is built for carriers, NVOCCs, freight forwarders and LTL networks managing high shipping volumes. It integrates seamlessly with TMS, finance and communication systems, helping both global shipping leaders and regional logistics providers scale efficiently.
By analyzing live booking, EDI and partner data, AI in shipping logistics enables WNS Malkom to provide predictive alerts and real-time shipment visibility. This helps logistics teams act sooner, avoid service disruptions and reduce costs.
Yes. Our platform overlays existing TMS and documentation systems through secure APIs and EDI workflows. This means no code changes or operational disruption, allowing enterprises to adopt AI shipping automation from day one.
WNS Malkom delivers up to 20–40% faster shipment documentation, 40–50% automation across workflows and potential annual savings of USD 2 billion for the top 10 shipping lines. These outcomes prove the value of investing in intelligent shipping operations
Gain the WNS Malkom edge and cut documentation times with AI-powered intelligence.

Gain the WNS Malkom edge and cut documentation times with AI-powered intelligence.

Talk to Our Expert

Book your personalized demo today