The Industry Landscape
The Drive Toward Intelligent Logistics

The logistics industry is at an inflection point, where speed, accuracy and efficiency are the key differentiators in a competitive market. Logistics providers are under immense pressure to optimize operations, minimize costs and enhance service reliability while keeping up with rising shipment volumes.

One of the biggest challenges they face is manual document processing, which leads to delays, errors and inefficiencies – impacting billing accuracy, customer experience and compliance. As companies look to scale, they require AI-driven automation solutions to process data faster, improve accuracy and enable seamless operations.

The Challenge for Team Global Express
A Growing Bottleneck in Document Processing

Team Global Express sought to intelligently streamline its document processing to accelerate operational efficiency, reduce costs and enhance accuracy. Their reliance on manual workflows for handling shipping documents – such as Consignment Notes (Con-notes) and Proof of Delivery (POD) – created significant impediments:

High Error Rates

Manual data entry caused inaccuracies, impacting customer billing, service quality and compliance.

Time-intensive Workflows

Employees spent a considerable time on repetitive document validation instead of higher-value, customer-centric tasks.

Increasing Complexity

The high volume of handwritten Con-notes and PODs posed additional challenges to automation efforts due to varying handwriting styles and inconsistent formats.

The Solution
AI-powered Hyperautomation with WNS Malkom

WNS collaborated with Team Global Express to deploy WNS Malkom, a scalable, AI-powered hyperautomation solution, designed to automate document processing workflows. Our approach fused cutting-edge automation with industry expertise, integrating digital efficiency with a human-in-the-loop for smarter, more adaptive operations.

Gen AI-powered Data Extraction

AI and machine learning algorithms accurately extracted and classified data from scanned documents, including handwritten notes.

Real-time Validation

Business rules were applied to validate extracted data in real-time, ensuring data accuracy and consistency.

End-to-end Document Processing

From document ingestion and data validation to seamless integration with backend systems, the solution enabled rapid processing and improved compliance.

Customizable Dashboards

Advanced reporting and monitoring capabilities provided real-time insights, empowering the client to optimize processes and enhance decision-making.

The Outcome
Future-ready, Scalable Logistics Operations

The impact of WNS Malkom was transformative, delivering:

 percent boost in agent productivity, allowing employees to focus on strategic activities

~ Mn USD in cost savings over three years through automation-led workforce optimization and error reduction

Up to  percent data accuracy, minimizing billing disputes and enhancing customer satisfaction

Scalability for future growth without the need for additional manual resources

Client Testimonial