The Industry Landscape
The Drive Toward Intelligent Logistics
The logistics industry is at an inflection point, where speed, accuracy and efficiency are the key differentiators in a competitive market. Logistics providers are under immense pressure to optimize operations, minimize costs and enhance service reliability while keeping up with rising shipment volumes.
One of the biggest challenges they face is manual document processing, which leads to delays, errors and inefficiencies – impacting billing accuracy, customer experience and compliance. As companies look to scale, they require AI-driven automation solutions to process data faster, improve accuracy and enable seamless operations.
The Challenge for Team Global Express
A Growing Bottleneck in Document Processing
Team Global Express sought to intelligently streamline its logistics document processing to accelerate operational efficiency, reduce costs and enhance accuracy. Their reliance on manual workflows for handling shipping documents – such as Consignment Notes (Con-notes) and Proof of Delivery (POD) – created significant impediments:
High Error Rates
Manual data entry caused inaccuracies, impacting customer billing, service quality and compliance.
Time-intensive Workflows
Employees spent a considerable time on repetitive document validation instead of higher-value, customer-centric tasks.
Increasing Complexity
The high volume of handwritten Con-notes and PODs posed additional challenges to automation efforts due to varying handwriting styles and inconsistent formats.
The Solution
AI-powered Hyperautomation with WNS Malkom
WNS collaborated with Team Global Express to deploy WNS Malkom, a scalable, AI-powered hyperautomation solution. In this engagement, the platform was leveraged to streamline logistics document processing, while retaining the flexibility to support a wider range of automation use cases across the enterprise. Our approach fused cutting-edge automation with industry expertise, integrating digital efficiency with a human-in-the-loop for smarter, more adaptive operations.
Gen AI-powered Data Extraction
AI and machine learning algorithms accurately extracted and classified data from scanned documents, including handwritten notes.
Real-time Validation
Business rules were applied to validate extracted data in real-time, ensuring data accuracy and consistency across logistics automation workflows.
End-to-end Document Processing
From document ingestion and data validation to seamless integration with backend systems, the solution enabled rapid processing and improved compliance.
Customizable Dashboards
Advanced reporting and monitoring capabilities provided real-time insights, empowering the client to optimize processes and enhance decision-making.
The Outcome
Future-ready, Scalable Logistics Operations
The impact of WNS Malkom was transformative, enabling smarter logistics and advancing logistics automation through measurable gains in productivity, accuracy and cost efficiency.
percent boost in agent productivity, allowing employees to focus on strategic activities
~ Mn USD in cost savings over three years through automation-led workforce optimization and error reduction
Up to percent data accuracy, minimizing billing disputes and enhancing customer satisfaction
Scalability for future growth without the need for additional manual resources
Client Testimonial
TGE's automation journey has been a transformative experience, addressing inefficiencies in our Manual Connote Input (MCI) and Returnable Packaging (RP) processes. These critical improvements have significantly enhanced our operational efficiency and accuracy in billing and inventory management, despite the challenges of eliminating paper-based transactions across metro and regional Australia.
WNS has demonstrated exceptional delivery capability throughout this project. Leveraging their deep industry knowledge, advanced analytics, and cutting-edge digital tools, WNS has driven cost optimization, real-time shipment visibility, accurate billing, and on-time delivery. Their robust support and agile partnership have been instrumental in achieving our automation goals and setting a new standard for operational excellence at TGE.
FAQs
1. How can AI-powered hyperautomation improve operational efficiency in logistics?
AI-powered hyperautomation enables logistics companies to streamline repetitive workflows, reduce manual intervention and improve process accuracy across operations. By combining intelligent automation, analytics and domain expertise, WNS helps logistics enterprises accelerate turnaround times, improve scalability and enhance customer experience while reducing operational costs.
2. Why is hyperautomation becoming a strategic priority for logistics and transportation leaders?
Logistics organizations are under increasing pressure to manage rising shipment volumes, customer expectations and operational complexity. Hyperautomation helps enterprises create connected, intelligent workflows that improve visibility, optimize resource utilization and support faster decision-making. WNS enables organizations to modernize logistics operations through AI-led transformation frameworks tailored to evolving business needs.
3. What operational challenges can AI-driven logistics automation solve?
AI-driven automation can address challenges such as fragmented workflows, manual document processing, shipment delays, inconsistent data management and limited operational visibility. WNS combines automation technologies with logistics-domain expertise to build scalable solutions that improve process efficiency, reduce errors and strengthen operational resilience.
4. How does intelligent automation enhance customer experience in logistics operations?
Intelligent automation enables faster shipment processing, proactive communication, real-time tracking and improved service responsiveness across logistics networks. By reducing manual bottlenecks and improving data accuracy, logistics providers can deliver more reliable and seamless customer experiences. WNS helps enterprises create digitally enabled logistics ecosystems that improve both operational performance and customer satisfaction.
5. Why should logistics enterprises partner WNS for AI-led transformation initiatives?
WNS combines deep logistics and supply chain expertise with advanced AI, analytics and hyperautomation capabilities to co-create scalable transformation solutions. From intelligent workflow automation to predictive operational insights, WNS helps logistics enterprises improve agility, optimize costs and unlock long-term business value through digitally enabled operations