The Industry Landscape
The Drive Toward Intelligent Logistics
The logistics industry is at an inflection point, where speed, accuracy and efficiency are the key differentiators in a competitive market. Logistics providers are under immense pressure to optimize operations, minimize costs and enhance service reliability while keeping up with rising shipment volumes.
One of the biggest challenges they face is manual document processing, which leads to delays, errors and inefficiencies – impacting billing accuracy, customer experience and compliance. As companies look to scale, they require AI-driven automation solutions to process data faster, improve accuracy and enable seamless operations.
The Challenge for Team Global Express
A Growing Bottleneck in Document Processing
Team Global Express sought to intelligently streamline its document processing to accelerate operational efficiency, reduce costs and enhance accuracy. Their reliance on manual workflows for handling shipping documents – such as Consignment Notes (Con-notes) and Proof of Delivery (POD) – created significant impediments:
High Error Rates
Manual data entry caused inaccuracies, impacting customer billing, service quality and compliance.
Time-intensive Workflows
Employees spent a considerable time on repetitive document validation instead of higher-value, customer-centric tasks.
Increasing Complexity
The high volume of handwritten Con-notes and PODs posed additional challenges to automation efforts due to varying handwriting styles and inconsistent formats.
The Solution
AI-powered Hyperautomation with WNS Malkom
WNS collaborated with Team Global Express to deploy WNS Malkom, a scalable, AI-powered hyperautomation solution, designed to automate document processing workflows. Our approach fused cutting-edge automation with industry expertise, integrating digital efficiency with a human-in-the-loop for smarter, more adaptive operations.
Gen AI-powered Data Extraction
AI and machine learning algorithms accurately extracted and classified data from scanned documents, including handwritten notes.
Real-time Validation
Business rules were applied to validate extracted data in real-time, ensuring data accuracy and consistency.
End-to-end Document Processing
From document ingestion and data validation to seamless integration with backend systems, the solution enabled rapid processing and improved compliance.
Customizable Dashboards
Advanced reporting and monitoring capabilities provided real-time insights, empowering the client to optimize processes and enhance decision-making.
The Outcome
Future-ready, Scalable Logistics Operations
The impact of WNS Malkom was transformative, delivering:
percent boost in agent productivity,
allowing employees
to focus on strategic activities
~ Mn USD in cost savings over three years through automation-led workforce optimization and error reduction
Up to percent data accuracy, minimizing billing disputes and enhancing customer satisfaction
Scalability for future growth
without the need for additional manual resources
Client Testimonial
TGE's automation journey has been a transformative experience, addressing inefficiencies in our Manual Connote Input (MCI) and Returnable Packaging (RP) processes. These critical improvements have significantly enhanced our operational efficiency and accuracy in billing and inventory management, despite the challenges of eliminating paper-based transactions across metro and regional Australia.
WNS has demonstrated exceptional delivery capability throughout this project. Leveraging their deep industry knowledge, advanced analytics, and cutting-edge digital tools, WNS has driven cost optimization, real-time shipment visibility, accurate billing, and on-time delivery. Their robust support and agile partnership have been instrumental in achieving our automation goals and setting a new standard for operational excellence at TGE.