Co-create Smarter Travel and Hospitality Businesses

WNS empowers businesses to scale effortlessly, adapt swiftly, innovate continuously and lead resiliently. By blending AI-powered platforms with deep domain excellence, WNS’ core differentiation, and human ingenuity, we enable clients to navigate current complexities and become future-ready with confidence. The outcome: Simplified operations, stronger risk oversight, accelerated digital initiatives and experiences that drive market distinctiveness.

Explore Our AI-powered Solutions

Enabling What Matters

Continuous Innovation

Innovate continuously by orchestrating digital transformation across the value chain. Uncover demand shifts using sentiment analysis and unlock real-time insights with AI-led personalization.

Operational Dexterity

Scale effortlessly with AI-driven dynamic pricing, ancillary merchandising and intelligent workforce management. Optimize asset utilization and respond to demand surges with agile, insight-led orchestration.

Responsible Evolution

Adapt swiftly with cloud-first operations, integrated disruption response and automated fraud detection. Safeguard customer trust and ensure seamless continuity through data transparency, compliance and proactive risk mitigation.

Ecosystem Synergy

Lead resiliently by harnessing WNS’ partner ecosystem – enabling SAF adoption, fleet modernization, automated fare recovery and AI-driven upskilling through integrated platforms.

WNS TRAVOGUE
Smarter Travel with a 360° Framework

At the heart of our ability to co-create smarter travel and hospitality businesses is TRAVOGUE, a comprehensive ecosystem built on deep domain excellence, AI-led platforms and digital operations. TRAVOGUE delivers hyperpersonalized, agile and efficient solutions that help businesses stay ahead of industry shifts and traveler expectations.

Its six solution suites are purpose-built to address key priorities:

TravXP – Transforming customer experience and loyalty
TravOps – Driving operational efficiency and scalability
TravRev – Maximizing revenue and digital monetization
TravControl – Enhancing compliance, finance and accounting, and audit effectiveness
TravGreen – Enabling carbon-conscious travel transformation
TravConsult – Unlocking strategic growth through co-creation and innovation

From disruption management to fare optimization and loyalty analytics, WNS TRAVOGUE helps travel and hospitality brands become truly future-ready.

Inside TRAVOGUE: Six Engines. One Smarter Ecosystem.

Delight customers with smart experiences — before, during and post travel. Improve customer engagement and loyalty through insights-driven initiatives. Increase revenue and growth.
"Benefits Delivered: Plus 20% on NPS | 80% Uplift on Campaign Revenues | 40-50% Savings on Cost-to-Serve"

Achieve operational excellence through an array of digital solutions and shared services. Make travel hassle-free with agile practices. Boost productivity and efficiency with advanced analytics and automation.
"Benefits Delivered: 30% Reduction in Total Cost of Ownership | 15-20% Productivity Gains | Automation-led Transformation"

Accelerate earnings and growth with analytics-led innovation and personalization. Diversify and optimize revenues across complex revenue levers.
"Benefits Delivered: 2% Revenue Improvement | 5-10% Ancillary Revenue Optimization | 3-5% Upsell / Cross-sell Improvement | Better Price Optimization | Higher Fleet Utilization"

Risk-proof audit processes for total compliance. Eliminate fraudulent transactions and prevent financial losses. Create Finance & Accounting strategies for efficiency.
"Benefits Delivered: 10% Improvement on Free Cash Flow | 50% Reduction in Dispute Leakages | DSO & DPO Optimization"

Design sustainability initiatives to move toward ‘zero carbon’ footprint. Optimize fuel use and maximize inclusive and sustainable growth.
"Benefits Delivered: Cost-effective Transition to SAF | Fleet Modernization | Carbon Offset Activities"

Steer transformation in business processes, cost structures, digital technologies and data-driven decisions. Maximize growth by identifying new opportunities.
"We can deliver: Enhanced Customer Experience | Improved Business Operations | Improved Competitive Edge | Positive Shareholder Value | Data Monetization-based Revenue Enhancement | Improved Financial Controls"

Across

Airlines

Hospitality

Online Travel Agencies

Travel Management Companies

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Human-AI Ecosystem

WNS enables travel and hospitality enterprises to operationalize intelligence through a purpose-built ecosystem that seamlessly integrates AI, deep domain excellence and human ingenuity.

Empowers travel agents with real-time, AI and NLP powered recommendations to resolve queries faster and deliver superior customer experiences.

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A modular platform that personalizes and automates corporate travel, enhancing efficiency and experience for travelers and agents alike.

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An automated fare audit solution that enables revenue recovery and leakage prevention with zero disruption.

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Unifies GDS, LCC and NDC channels using AI and automation to improve post-booking customer experience and streamline airline, OTA and TMC operations.

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An AI-enabled simulation platform that equips agents with hands-on, multi-channel training to deliver faster, more empathetic customer service.

Voices of Impact

How British Airways Drove Operational Excellence and Innovation with WNS

"Discover how British Airways partnered with WNS to power its £7B transformation journey - from seamless migration to iFlight NEO to delivering 100,000+ productivity hours in 2024. Hear from Naida Sehovic, Director of Operations Planning, on how this collaboration is redefining operations with AI, automation, and human-led innovation"

Naida Sehovic
Director of Operations Planning, British Airways

How Virgin Atlantic Achieved Overall Chargeback Win Rates of 54% with WNS

"Discover how Virgin Atlantic transformed its chargeback process and slashed revenue losses by partnering with WNS. Hear from Angela Maguire, Manager - Agency, Refunds and Chargebacks, as she shares how digital process mapping, workflow optimization and seamless system integration led to a 60% win rate with Worldpay—far above industry standards."

Angela Maguire
Manager - Agency, Refunds and Chargebacks