Digital-first Services and Products
A unique solution to effectively manage the changing E&U market and evolving customer behavior for major contact drivers / exceptions such as Join and Leave, Billing, Metering and Payment Schemes. This is achieved through automated and assisted experience streams driven by embedded AI and utility domain expert consultations.
A smart AL / ML powered workflow management tool providing a comprehensive workforce optimization solution. It is integrated with the capabilities of E-mail Management, Quality Assurance and Real-time Performance Management.
ASSISTED DIGITAL CHANNEL CoE (Webchat CoE)
WNS’ ADC CoE boosts the performance of omni-channel contact centers by leveraging AI, Cognitive and Analytical solutions. The CoE enables delivery of unified, effortless customer experience at a lower cost-to-serve through digital containment.
B2C COLLECTIONS CoE
Re-imagine collections processes with WNS’ Collections CoE, which integrates domain expertise advanced data models and digital technologies. The CoE reduces bad debt charges and the cost of debt collections while enhancing customer experience. It focuses on recoveries, collections, debt reduction using Smart collection strategies and Debt management systems.
BOTS / AI
Design the right contact strategy for your business with WNS’ Bots and AI solution – from messaging bots to conversational interfaces across channels – to intelligently act on customer intent in a human-like manner.
The solution leverages AI to train systems for emulating human tasks through learning and automation. It helps increase your agents’ productivity while optimizing the customer experience.
Gain competitive advantage with WNS’ comprehensive embedded analytics solution to harness data and generate intelligent insights from across multiple interaction channels.
A design thinking-led consultative approach to help E&U companies re-design end-to-end customer journeys that cater to major supplier challenges revolving around acquisition and retention of customers, billing and payment indiscretions.
A truly boundary-less and collaborative model powered by the trifecta of open workforce, open workflow and open workspace – building communities of domain experts and enabling enterprises to access best-in-class talent on demand.