We leverage 14+ years of deep experience in the E&U sector, a future-ready resource pool and knowledge of the regulatory guidelines in the utilities sector to deliver high-impact outcomes for clients globally.
‘Journey to Zero’ through DM2C:
Our delivery model spans the entire Digital-Meter-to-Cash (DM2C) value chain. It is supported by our proven expertise in embedded analytics, right mix of technology, automation and Customer Interaction Services tools. We not only focus on operational excellence that delivers sustainable quality of service to all our clients, but also drive continuous improvements through processes by making them lean and agile for future changes, and deploy sustainable interventions enabling them to handle market pressures.
WNS combines process mining and optimization, CX and analytics benchmarks to re-imagine the future state to drive key business outcomes. Our digital transformation is domain-led, insight-driven and people-executed. The four core pillars of EXPIRIUS, our proprietary Digital CX model – automated experience, assisted experience, workforce engagement and cross-channel analytics – form the cornerstone of this transformation. EXPIRIUS is backed by a strong ecosystem of specialists, governance, partnerships, business model and cultural change.