Celebi, a global ground aviation handling company, headquartered out of Europe and geographically spread across multiple offices and subsidiaries had massive inefficiencies owing to paper and manual intensive processes. Adding to the complexity was the limited visibility to such inefficiencies.
The WNS Solution
WNS used multiple solution levers, including technology, process automation, analytics, Lean, Six Sigma, Kaizen and process engineering to arrive at a methodical roadmap for transformation.
Prioritized procurement processes that covered 29 critical processes involving 96 percent of the overall spend
Reengineered the processes using global benchmarks
Designed a scalable Target Operating Model with three key components – Process Model, Technology Model and People Model
Created an exhaustive transformation roadmap spread over two years, broken down into multiple activity sets for clear implementation, using the proprietary WNS Value Innovation Program
Additionally, WNS designed an innovative and high-impact concept called the 'Combined Procurement Group' to reap benefits in the form of discounts through the power of collective buying.
WNS built an analytical dashboard to assess the campaign effectiveness through multiple metrics across several key areas such as:
49 gaps identified in the existing process using Kaizen and process mapping
Up to 50 percent reduction in overall cycle time
Estimated ~USD 2.2 Million spend reduction through standardization, automation, digital signatures and deployment of e-procurement
Procurement rationalization through improved visibility into supplier behavior and performance using analytics
“Along the project, WNS had become an integral part for my company to achieve our goals in diverse areas, hence I initiated a global transformation project in Celebi and connected with WNS to capitalize on their expertise and solution driven flexible business proposition.”
Onno C. P. Boots,
Group CEO, Celebi Aviation Holding
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