What began as a single-brand partnership has evolved into a transformative collaboration between WNS and a prominent Online Travel Agent (OTA) to revolutionize customer experience and drive digital-led outcomes across the value chain.
WNS TRAVOGUE – WNS’ suite of services and solutions for the travel and hospitality industry – has enabled the OTA to improve customer experience, operational efficiencies, revenues and risk management by leveraging our blend of industry know-how, proprietary digital customer experience model, business process optimization, operational excellence strategies and global delivery approach.
Improvement in Productivity
Enhancement in Sales Conversion
WNS TRAVOGUE’s unique value proposition for the OTA hinges on three key levers, including:
This transformation is enabled by a suite of proprietary and established frameworks, including WNS EXPIRIUS – our digitally integrated customer experience model – and the Sales Center of Excellence (CoE), a one-of-a-kind offering that bundles sales and services.
WNS EXPIRIUS, powered by its point solutions, integrates human-led design with automation, conversational artificial intelligence, analytics and consultative strategies to co-create a seamless digital customer experience. The Sales CoE, built on a “sales through service” philosophy, empowers contact center agents to elevate the quality of customer interactions and improve the sales conversion rate.
A major accomplishment of this collaboration has been the creation of Super Agents. Backed by the right underlying frameworks and tools, WNS and the OTA have established an environment that nurtures next-generation agents equipped to handle any customer query while driving sales.
Travel Domain University
AI-led Digital Learning
WNS Sales CoE
Digital Self-service for
Customer 360° View &
CSAT / NPS Analytics
WNS TRAVOGUE has delivered a significant and far-reaching impact, influencing customer experience, operational efficiency, revenue and risk management metrics.
KPIs and SLAs
all points of sales
Built on more than two decades of experience working with clients from Airlines, Hospitality, OTA and TMC segments, the WNS TRAVOGUE suite of offerings brings together the best of industry expertise, data-to-insights prowess and digital innovation.
Across the value chain, we enable our clients to deliver delightful customer experiences with TravXP, drive operational excellence with TravOps, accelerate revenue growth with TravRev, devise accounting and risk management strategies for financial control with TravControl, achieve inclusive and sustainable growth with TravGreen and outperform the competition with growth-led strategies powered by TravConsult.
To know more about WNS TRAVOGUE, read here.
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Travel and Leisure
26 July 2022