Catalysts for Transformative Growth
WNS TRAVOGUE’s unique value proposition for the OTA hinges on three key levers, including:
This transformation is enabled by a suite of proprietary and established frameworks, including WNS EXPIRIUS – our digitally integrated customer experience model – and the Sales Center of Excellence (CoE), a one-of-a-kind offering that bundles sales and services.
WNS EXPIRIUS, powered by its point solutions, integrates human-led design with automation, conversational artificial intelligence, analytics and consultative strategies to co-create a seamless digital customer experience. The Sales CoE, built on a “sales through service” philosophy, empowers contact center agents to elevate the quality of customer interactions and improve the sales conversion rate.
Super Agents Unleashed
A major accomplishment of this collaboration has been the creation of Super Agents. Backed by the right underlying frameworks and tools, WNS and the OTA have established an environment that nurtures next-generation agents equipped to handle any customer query while driving sales.
Travel Domain University
GDS Academy
AI-led Digital Learning
WNS Sales CoE
WNS Operational
Excellence Framework
Digital Self-service for
Contact Elimination
Customer 360° View &
CSAT / NPS Analytics
Next-level Value Delivered
WNS TRAVOGUE has delivered a significant and far-reaching impact, influencing customer experience, operational efficiency, revenue and risk management metrics.
15-20 percent
sales revenue
improvement
40 percent
improvement in
sales conversion
10-15 percent
improvement in
productivity
100 percent
attainment across
KPIs and SLAs
100 percent
cross-skilling on
all points of sales
100 percent
regulatory compliance
About WNS TRAVOGUE:
Built on more than two decades of experience working with clients from Airlines, Hospitality, OTA and TMC segments, the WNS TRAVOGUE suite of offerings brings together the best of industry expertise, data-to-insights prowess and digital innovation.
Across the value chain, we enable our clients to deliver delightful customer experiences with TravXP, drive operational excellence with TravOps, accelerate revenue growth with TravRev, devise accounting and risk management strategies for financial control with TravControl, achieve inclusive and sustainable growth with TravGreen and outperform the competition with growth-led strategies powered by TravConsult.
To know more about WNS TRAVOGUE, read here.