As the global demand for travel and leisure services grows, the industry must keep up with customer expectations in a digitally connected world. In response, companies are being compelled to create new business models to improve customer satisfaction while balancing costs. Stricter environmental regulations, talent management and the need for entering new markets are merely some of the many imperatives for travel and leisure companies.

As one of the world’s largest travel Business Process Management (BPM) players, WNS partners with globally leading travel and leisure companies to face challenges with business process transformation spanning major aspects of their business. Our solutions span core to non-core functions for companies in this industry, driving business outcomes such as building sustainable customer relationships, improving operational efficiencies, adopting new technologies and entering new markets. We combine our solutions with deep domain expertise and experience to deliver a profound bottom-line impact on the business.

Featured Testimonials

The WNS Advantage

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" WNS had become an integral part in my former Company to achieving our goals in diverse areas, hence when I initiated a Global transformation process in Celebi I re connected with WNS to capitalize on their expertise and solution driven flexible business proposition "
Onno C. P. Boots

Group CEO, Celebi Aviation Holding

Best 5 Companies Awarded by Industry focus: Air Transportation - IAOP Global Outsourcing 100 - 2014


WNS TRAC™ is a consolidated suite of comprehensive, next-generation technology solutions for managing complex business processes for our clients across industries. WNS’ suite of Travel TRAC solutions enable travel and leisure companies to digitize their business process transformation, delight customers with superior experiences, maximize operational efficiencies and ensure a healthy bottom-line.


RePAXSM– Automated Flight Disruption Management SolutionRePAXSM is a first-of-its kind re-booking solution that helps airlines minimize losses and improve passenger experience during flight disruptions. RePAXSM is 25 times faster and completes the process in 10-15 seconds. The solution significantly improves re-booking time (from 4-5 hours per flight to 45 minutes), cuts operating costs and minimizes passenger dissatisfaction.DEEP DIVE
Verifare PlusSM– Automated and Comprehensive Fare Audit SolutionVerifare PlusSM empowers customers to transform revenue protection through its best-in-class proprietary fare audit solution. The new and improved solution enables airlines to preempt future revenue loss through preventive measure. DEEP DIVE
QbaySM– Back-Office Productivity and Workflow Management QbaySM, a proprietary and industry recognized automated queue distribution and workflow management solution from WNS, empowers floor supervisors and process managers to improve operations, minimize costs and enhance customer service. DEEP DIVE
SmartProSM – Automated Proration EngineSmartProSM is a first-of-its-kind proration engine that helps airlines prorate accurately, arrest revenue leakage, take informed revenue management decisions and reduce total cost of operation. DEEP DIVE
Commercial Planning SuiteWNS’ commercial planning suite leverages an array of cutting-edge decision-support, data visualization and analytics tools to help airlines drive higher revenues and efficiency. The suite provides an integrated view across airlines’ key commercial areas, enabling trend analysis, root cause analysis and actionable insights.DEEP DIVE
Airline Cargo ManagementThe WNS-SmartKargo Cargo Management suite consists of a fully Cloud-based, integrated cargo management platform that leverages mobility and machine learning to offer airlines and other travel companies an easy-to-use, customizable solution. The platform also provides instant business intelligence, sophisticated data analytics, and comes with a full-featured mobile app. DEEP DIVE
WNS Direct Channel Shift SolutionWNS’ Direct Channel Shift is an outcome-based solution that enables hotels to cost-effectively chart out and execute their direct channel shift strategy. It leverages our domain-focused intellectual property, deep market understanding, and technology and analytics prowess to boost revenues and margins.DEEP DIVE
Fare Filing and Distribution Center of Excellence FrameworkWNS’ Fare Filing CoE is a comprehensive, analytics-driven and automation-based framework that drives positive business outcomes in airline revenue management. It encompasses auto pricing and fare coding solutions and analytics solutions that leverage the strengths of WNS’ Commercial Planning Suite. A digitized diagnostic model helps airlines assess their maturity level and chalks out a roadmap to attain incremental maturity levels. DEEP DIVE
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