With increasing commoditization of products and technology, manufacturers are seeing their traditional value differentiators being eroded. The focus is now on customer experience and the fulfilment of digitally savvy ‘consumer’ expectations. Manufacturing customers today expect a personalized approach across all touch points – be it sales, order fulfilment or after-sales service. This has put immense pressure on manufacturers to invest in a completely integrated supply chain, as well as digitized customer interaction infrastructure. Delivering consistent customer delight across channels, product groups and geographies also requires process rigor backed by agent expertise.
WNS’ next generation customer services are delivered through a global, multi-language, cross-channel interaction hub to support processes across the manufacturing value chain. Our comprehensive services cover sales and renewals, procurement, order management, fulfilment, after-sales, integrated supply chain management, as well as social Customer Relationship Management (CRM). From across 30+ delivery centers, and in more than 30 languages, WNS customer services have helped manufacturers achieve enhanced sales revenue, optimized product delivery, and increased service and satisfaction levels.