Recent studies uniformly show that Selling, General and Administrative (SG&A) as a percentage of net sales continue to significantly increase — both for top and bottom performers in the Consumer Packaged Goods (CPG) industry. Market saturation, increased globalization and expensive supply chain operations have placed intense pressure on the margins of CPG companies.

Companies that manage a diversified portfolio of global brands and products thus constantly look for ways to optimize their overheads. Finding feasible solutions to address this issue is often met with challenges — siloed processes across lines of business and geographies, limited operational visibility, lack of standardization and consolidation, and thin implementation of industry best practices. Teaming up with partners experienced in providing an all-encompassing solution results in leaner operations, optimized processes, reduced costs and enhanced customer focus.

WNS’ one global back-office is a simplified and shared global self-service organization model that provides best-in-class Business Process Management (BPM) solution in Finance and Accounting (F&A), human resource management, IT and indirect procurement. Our end-to-end shared services for transaction processes and virtual Centers of Excellence (CoE) for specialized services (tax, internal audit, and IT architecture, among others) enable our clients to achieve operational excellence and cost optimization to outperform industry benchmarks. We provide comprehensive process coverage to help drive outcome-driven synergies across client business entities and locations.

The WNS Advantage

Our solutions deliver end-to-end operational excellence, cost optimization and consolidated business outcomes.

Domain Expertise: WNS is one of the leading BPM companies in the world with rich retail and CPG domain experience, having worked across all major categories with top retail chains and consumer brands. We have been delivering the entire spectrum of retail and CPG processes in F&A, Supply Chain Management, Next Generation Customer Service, Human Resource Optimization (HRO), Revenue Management and Smart Analytics. We have partnered with CFOs of global companies to provide end-to-end F&A service delivery. WNS’ sourcing and procurement solutions for CPG companies deliver comprehensive Source-to-Pay (S2P) services with a blend of strategic, tactical, analytical and transaction processes. Our HR shared services support our clients to attract, develop and retain talent to positively impact profitability.

Process Excellence: We deploy specialized metrics, analytical tools, methods and models in all our processes to continuously improve the global operations of our clients. Through our embedded analytics, we improve the technology and process practices to create focused solutions, targeted interventions and agility.

Governance Structures: Our CoE model drives efficiency gains through process consolidation and IT system rationalization across geographies. Our value-added tools and technologies, shared best practices and benchmarking of processes across business units enable outcome-driven business process transformation.

Global Delivery Network: Our 'best-in-class' and rapidly expanding global delivery network spans North America, Europe, Asia-Pacific and Africa. We provide close integration, the right skills and cultural alignment, and minimized risks through our versatile and balanced delivery models such as onshore, near-shore and offshore.

"Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model. WNS service model offers a good balance between on-site senior consultants and an agile off-shore team. They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team."
Carlos Jose Fonseca

Vice President, Global Knowledge & Insights, The Coca Cola Company

Aecus Innovation Awards 2016


Finance and Accounting Services

  • Procure-to-Pay (P2P)
  • Record-to-Report (R2R)
  • Order-to-Cash (O2C)
  • Decision Support

Human Resource Management Services

  • Resourcing Services
  • Compensation and Benefits
  • Workforce Administration
  • Talent Management
  • Payroll Administration

Sourcing and Procurement Services

  • Source-to-Contract
    • Spend Analytics and Opportunity Assessment
    • Strategic Sourcing and Category Management
    • Contract Management
  • Procure-to-Pay
    • Tactical and Transactional Procurement
    • Performance and Compliance Reporting
    • Accounts Payable
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