As the Information Technology (IT) industry continues to evolve, new trends such as artificial intelligence, robotics and internet of things bring up new aspects that shape the companies’ decision toward outsourcing. The new digital era in the IT business is changing market behavior rapidly and companies are realizing the benefits of implementing digital technologies that help them improve their business performance and deliver superior services to their customers.

WNS’ comprehensive understanding of the Technology sector and experience of supporting diverse global clients and domains enable us to build solutions that help address the dynamic needs of this industry. Our team of high-skilled professionals with their domain expertise and experience can enable technology firms to meet their needs of business and market insights, database management, management of legal nuances, talent management, sales support and more. Our services can effectively address these imperatives, so that the tech firms can focus on greater customer engagement. Our consultative approach, high-quality talent pool, global footprint (enabling in-country and localized support), 24*7 coverage and our endeavor to extend your enterprise, give us the edge in terms of client delight.

WNS identified the key campaigns and channels for the firm to boost various sales funnel metrics
WNS created multiple centers of excellence for the client to serve various lines of business
We built global sourcing services operations to support the client’s business stakeholders globally

The WNS Advantage

  • Shared Services Expertise: Our shared services centers for industry-specific BPM, finance and accounting, contact center and human resource management across business units have helped clients streamline and consolidate processes, automate quickly and reap higher productivity gains.
  • Analytics Capabilities: WNS has a large analytics practice with more than 2,000 data scientists, researchers and domain experts. The team caters to analytics engagements for 75+ global businesses spread across Banking & Financial Services, Insurance, Retail & Consumer Packaged Goods, Travel & Hospitality, and Utilities & Energy. We provide a spectrum of analytics products and services, including customer relationship management, marketing analytics, business intelligence & reporting, big data, machine learning and social media analytics.
  • Center of Excellence: We build and implement transformation solutions through our Centers of Excellence (CoEs). WNS has experience in designing, setting up and running shared services centers under various partnerships and pricing models. We work closely with our customers to design the most relevant solution and ensure continuous improvements in their processes. We deliver services across the globe through multiple sourcing options such as offshore, nearshore and onshore.
  • Scale and Flexibility: We have global experience in delivering procurement solutions with an optimum mix of onshore, nearshore and offshore delivery. We leverage our network of 48 delivery centers across US, Europe, Asia-Pacific and Africa to manage a varied scale of engagements, with the flexibility to start small and grow at the right pace. We have expertise in deploying various pricing models prevalent in procurement, including project-based, fixed fee, outcome-based, FTE-based and hybrid.
"I am delighted the teams are living up to our expectations and delivering sensational customer service."
Rob Hartley

Senior Sales & Customer Service Manager, Leading European Online Travel Company

A ‘Leader’ in Global Outsourcing 100 List - 2015
Research and Analytics
Advanced Analytics Support
  • CRM analytics
    Customer LTV analysis
    Response / Attrition modeling
    Marketing effectiveness analytics
    Brand and product analytics
    Contact center analytics
    CSAT / NPS analytics
    Spend analytics
    Demand and inventory analytics
    Sales and operations planning
    Sourcing and procurement analytics
    Supplier capability profiling
    Digital analytics
Business Research
  • Survey management
    Financial statement spreading and analysis
    Benchmarking studies
    Company profiles
    Industry and sector reports
    Economy and country studies
    Competitive landscape
    Value chain analysis
    Design and production services
    Content and product management
Market Research
  • Survey management
    Open-ended coding
    Data validations / Cleaning
    Data analysis
    Charting and report writing
    Data visualization
Shared Services
Customer Interaction Services (multi–channel)
  • Customer acquisition
    Customer retention
    Customer service
    Sales and support (cross-sell and up-sell)
    Website assistance / Technical helpdesk
    Digital content management
    CRM analytics
    Multi-channel customer support
    Loyalty / Rewards program management
    Social media monitoring
    CIS technology suite (including chatbots and virtual agents interaction analytics through NICE, web chat, knowledge management, IVR optimization and integrations, IVR-based survey and visual dashboards)
Finance and Accounting
  • License accounting
    Intercompany billing
    Product costing
    Financial planning and analysis
    Planning, budgeting and forecasting
    Financial analysis and decision support
    Management and regulatory reporting
    Control and compliance
    Treasury and risk management
Human Resource Solutions
  • Talent acquisition and management
    HR administration
    Payroll administration
    Predictive hiring model
    Applicant risk scorecard
    Wage cost modeling
    Skill matrix mapping
Procurement Offerings
  • Category management
    Supplier market and competitive intelligence
    Sourcing management
    RFx management
    Scenario analysis
    Contract and supplier management
    Tactical and transactional procurement
    Performance and compliance reporting
    Invoice receipt and processing
    T&E processing
    Supplier reconciliation
Sales and Fulfillment Support
  • Campaign design support and development
    Campaign targeting
    Data management and insights
    Business development support
    Digital marketing services (including campaign management, web content management, search, web analytics, social media, etc.)
    Channel support and incentives
    Pricing and license management offerings (including creation of SKU, price and license generation for software clients)

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