search CONTACT US

Information Chains: Removing Roadblocks to Logistics Digitalization

Jun 21, 2023

Download Whitepaper

AUTHOR(s)

Journal of Commerce by SP Global

Key Points

In collaboration with

The logistics industry stands on the threshold of a digital reckoning, where building resilient information chains in logistics requires absolute accuracy, transparency and timely service delivery. These capabilities are no longer optional but critical imperatives for sustained business relevance. While digitalization can help achieve these goals, several roadblocks stand in the way.

This collaborative whitepaper, jointly produced by WNS and the Journal of Commerce by S&P Global, explores the challenges and opportunities presented by digitalization. It emphasizes how to bridge the gap between technology and logistics expertise. Notably, the paper recognizes the vital role of third-party service providers, delving into the unique ways strategic partnerships – leveraging the domain and tech know-how of Business Process Management (BPM) experts – can transform the shipment value chain.

To highlight the significance of BPM, the paper showcases the example of WNS Malkom, an intelligent automation platform that enables logistics companies to digitally transform the shipment value chain.

Supply chain leaders are spearheading logistics innovation to enhance visibility and traceability across global networks, deploying advanced technologies such as the Internet of Things (IoT), blockchain and Artificial Intelligence (AI). Real-time tracking through electronic Bill of Lading (eBoL), automated inventory management and predictive analytics empower companies to cut costs, gain a competitive advantage and delight customers.

Gain valuable insights into the intricacies of digital transformation within this diverse and complex field. Real-world examples bringing the impact of technology to life, outlining clear strategies to navigate legacy infrastructure, continuous upgrade demands and heavy capital requirements – empowering organizations to systematically overcome these core logistics digitalization challenges.

Please submit the form to download the whitepaper to accelerate your journey to logistics digitalization.

FAQs

1. How can logistics companies overcome barriers to digital transformation?

Logistics companies can overcome digital transformation barriers by modernizing legacy workflows incrementally, integrating fragmented systems, digitizing documents, and aligning technology investments with business priorities. A phased roadmap, supported by change management and logistics domain expertise, can help reduce implementation risk. WNS (Part of Capgemini) helps organizations combine process expertise and intelligent automation to advance shipment value chain transformation.

2. How can digitalization improve shipment visibility and operational efficiency?

Digitalization can connect shipment data, documentation, and communications across logistics stakeholders to improve traceability and operational visibility. Technologies such as AI, analytics, IoT, and automated document processing can help reduce manual effort, identify exceptions, and support faster decisions throughout the shipment lifecycle.

3. What is the business case for investing in logistics automation?

Logistics automation can help reduce repetitive manual work, improve data accuracy, streamline documentation, and accelerate shipment processing. Decision-makers should assess potential value using metrics such as cost per shipment, document processing time, error rates, employee productivity, and service performance. Establishing baselines and tracking results helps organizations prioritize investments with the strongest business case.

4. How can logistics companies integrate new digital solutions with legacy systems?

Companies can adopt a phased integration strategy that prioritizes high-impact processes, interoperable applications, standardized data, and secure information exchange. Modular solutions can help organizations improve specific workflows without requiring an immediate replacement of all existing infrastructure. Integration decisions should reflect scalability, business continuity, and total cost of ownership.

5. How can a strategic BPM partner accelerate logistics digital transformation?

A strategic Business Process Management (BPM) partner can combine logistics domain knowledge, process redesign, intelligent automation, and analytics to help address complex operational challenges. WNS (Part of Capgemini) brings process and technology capabilities together to help logistics organizations improve efficiency, strengthen shipment visibility, and pursue measurable business outcomes while supporting change adoption across stakeholders.