Reports Reports
Perspectives

Reports

WNS Named a ‘Leader’ in the 2022 ISG Provider Lens™ for Contact Center - Customer Experience (CX) Services

Read | Oct 14, 2022

AUTHOR(s)

ISG Provider Lens Quadrant Report

Key Points


In the 2022 ISG Provider Lens™ for Contact Center - Customer Experience Services, WNS is recognized as a ‘Leader’ in two quadrants - AI & Analytics and Social Media CX Services.

WNS’ highly improved AI and analytics portfolio and the launch of EXPIRIUS make it a Leader in the AI & Analytics quadrant. The company’s robust partnerships and proprietary technology ecosystem in the AI & analytics space offered through WNS Triange (WNS’ data, analytics and AI practice) and CX framework named WNS EXPIRIUS have been highlighted as the company’s key strengths.

In the Social Media CX Services quadrant, WNS’ comprehensive suite of social media products and effective deployment of analytics in the social media space have led to its recognition as a Leader. WNS’ strong portfolio of social media services capable of handling projects at a scale of up to 85 million online conversations and automating and personalizing the experience with WNS’ EXPIRIUS Social have been cited as enablers of elevated CX.

To download the report, click here

Contact Center CX  Experience Al and Analytics
Social Media CX Service Global 2022 ISG
Contact Center CX  Experience Al and Analytics
Social Media CX Service Global 2022 ISG

Please click on the report you would like to download and submit the form.