Key Points
- Banks and Financial Institutions (FIs) have been plagued by an inefficient commercial lending organizational structure – resulting in duplication of work, unclear responsibilities, weakening underwriting, and increasing credit and reputational risk
- There is an imminent need to invest in people, skill-mix and technology along with adjustments to the organizational structure to reduce complexity around credit fulfillment, client onboarding, and customer service function
- A harmonized organizational structure with a clear frame of responsibility in a “Commercial Credit Function” is the key to success
The ever-changing and competitive banking environment has led to enterprises adopting new technology to deliver efficiency, curb costs and improve margins. However, to extract the best out of implemented systems or technologies, banks and FIs need to properly align people structures with new processes and operating models across the commercial lending value chain. The key question is – how do enterprises revamp and harmonize their commercial lending organizational structure to positively impact credit decision speed, cost containment, employee satisfaction, productivity and competitiveness? Watch the webcast to know more.