Key Points

Agentic AI is now a strategic priority for enterprises. Yet many organizations struggle to move beyond the proof-of-concept stage. While pilots show immense promise, only a few translate into scalable and production-ready Agentic AI programs that deliver sustained business value.

In this exclusive fireside chat, Gautam Singh, Head of Analytics, Data and AI at WNS, speaks with Raffaelle Breaks, Chief Product and Design Officer at WNS, and Divakaran Ullampuzha Mana, Head of Solution Architecture at AWS, to discuss what organizations are getting wrong in their Agentic AI journeys, how to identify the right Agentic AI use cases in enterprises and what it takes to build an effective Agentic AI implementation strategy — from data readiness and process re-imagination to enterprise-grade execution.