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Perspectives | Case Study

Smarter Billing: Intelligent Automation Enhances Shipment Visibility for a Leading LTL Carrier

Read | Oct 13, 2025

Download Case Study

AUTHOR(s)

A WNS Perspective

Summary

WNS enabled a leading North American Less-than-Truckload (LTL) carrier to transform slow, error-prone manual billing operations into a digital, scalable and insight-driven process.

WNS partnered with the client’s billing team to deploy an Artificial Intelligence (AI) and analytics powered solution that leveraged Malkom – WNS’ proprietary digital shipping documentation platform – to automate data extraction, improve document classification and provide near real-time analytics dashboards. The engagement eliminated delays and errors in document processing, optimized workforce training and delivered actionable operational insights – enhancing shipment visibility, improving decision-making and creating a scalable foundation for rapid growth.

The Impact

% increase in document processing speed

~% acceleration in data availability, providing near real-time shipment visibility

~% faster staff training, improving onboarding efficiency

Insights from 30,000 previously inaccessible documents, enabling better decision-making

Learn more about WNS Malkom’s impact in shipping and logistics

The Challenge

Operational Bottlenecks Slowing Shipment Visibility

Manual data entry and document processing were slow and error-prone, causing shipment visibility delays of up to 4 hours. Inefficient training processes and growing workforce requirements as the business scaled created additional operational pressure.

The Solution

AI-powered Automation for Faster, Accurate Data Processing

WNS leveraged its proprietary AI and machine learning driven platform, Malkom, for automated data extraction, digital document classification and reporting dashboards. Highlights of the solution included:

High-speed processing of 250 documents per minute
Dynamic daily data volume control for operational flexibility
Analytics dashboards to identify patterns, improve classification and enhance operational visibility

The Future-ready Shift

The freight carrier now benefits from scalable operations, reduced workforce dependency, faster, data-driven decisions and the potential to expand automation to other operational areas, unlocking new efficiencies and innovation opportunities.

Discover What’s Possible with WNS