Centralized MDM is the process of managing all critical data—like customer and vendor records—from a single, standardized system. It ensures accuracy, consistency, and compliance across global operations, reduces errors, and improves efficiency in manufacturing processes.

By standardizing processes, eliminating duplicate records, and improving data accuracy, centralized MDM reduces rework, minimizes process exceptions, and streamlines operations—leading to significant cost savings, as seen with over 30% reduction in this case study.

WNS helps companies implement standardized operating procedures, manage customer and vendor records efficiently, perform data cleansing, and train global teams. This results in improved data quality, enhanced operational efficiency, and reduced costs.

Accurate and consistent master data ensures that downstream operations run smoothly, reducing errors in sales orders, finance reporting, and procurement activities. This leads to faster processing times, fewer exceptions, and better overall business performance.

WNS establishes a centralized MDM team that implements standardized processes across regions. We manage customer and vendor master records, handle validation, enrichment, creation, and updates using systems like SAP ECC, SAP HANA, and ServiceNow, ensuring consistent and accurate data worldwide.

WNS offers end-to-end MDM services including data cleansing, record creation and updates, exception management, and governance setup. We also train client teams to prevent rework and ensure compliance with internal and regulatory standards.

By centralizing operations, standardizing processes, and improving data accuracy, WNS reduces rework and process exceptions. This enhances efficiency across sales, finance, and procurement, leading to cost savings of over 30%, as demonstrated in our case study.